At a Glance
- Tasks: Support users with tech issues and manage IT workflows in a dynamic environment.
- Company: Join a leading investment management firm with a focus on personal service.
- Benefits: Enjoy a competitive salary, generous bonuses, and extensive health benefits.
- Other info: Flexible shifts and opportunities for career growth in a collaborative team.
- Why this job: Be the face of IT and make a real difference for over 1,000 users.
- Qualifications: 5+ years in IT support, relevant degree, and a passion for technology.
The predicted salary is between 50000 - 70000 £ per year.
This Investment Management client’s User Technology team globally consists of 10 analysts and they look after over 1,000 users. The team is the face of IT and they take pride in the high level of personal service that is delivered. You will need the necessary gravitas to deal with all kinds of users including the Front Office and have an excellent bedside manner.
The duties are varied and interesting and no two days are the same. Many of the requests are last minute and so you will need to be capable of responding to user requirements quickly and display a flair for achieving successful outcomes and getting things right. The shift rota is user friendly as well – 7‑4, 8‑5 and 9‑6 rotating on a weekly basis.
Benefits:
- High annual bonus above the norm for Asset Management clients
- Non‑contributory pension scheme 10% basic salary
- 25 days holiday increasing after 5 years
- Private healthcare - for employee partner & children
- Childcare voucher scheme
- Long term disability cover
- Sports club membership subsidy - Fitness First & Virgin Active
- Critical illness cover
- Season ticket loans interest free
- Cycle 2 work scheme
- Dental plan scheme
Key Responsibilities:
- Support regional and global workforce on premise and remotely
- Handle a high volume of day‑to‑day user support queries (via phone, email or in person) in a friendly, timely and efficient manner
- Work closely with the Core Infrastructure team supporting the global server and network infrastructure
- Collaborate with the global team on support calls, and deal with all users, not just regional office
- Help manage IT workflows
- Ensure Starter & Leaver process is managed (creation of user accounts/provision of hardware)
- Conduct day one IT orientation for new starters in the London office
- Day‑to‑day responsibility for the management of IT supplies (e.g. replenishment of printer toners, telephone headsets, mobile devices)
- Involvement in ad‑hoc projects
- AV/VC Support (Skype for Business, VC, Telepresence)
Technical Knowledge and Experience Required:
- Previous financial markets client experience (Asset Management, Wealth Management or Hedge Fund)
- Relevant Degree specialising in IT
- At least 5 years of experience working in an IT support role
- Installation and configuration of PCs, Laptops, Tablets, Phones, Printers
- Proven interest in Technology
- Experience of mobile and cloud technology highly desirable
- ITIL Foundation v3 qualified (desirable)
Ideal Systems Skills:
- Service Now (or other relevant ITSM toolset)
- Windows 7/Windows 10 (primarily Windows 10)
- Microsoft Active Directory/Azure AD
- Microsoft Exchange 2010
- Symantec Enterprise Vault 10/Mimecast
- Citrix XenDesktop
- Microsoft Office 2010, 2013 and Office 365
- MDM Technologies e.g. Microsoft Intune
- Cloud Technologies e.g. OneDrive for Business, ShareFile or DropBox
- Installation of market applications such as Bloomberg, Factset & thinkFolio, Eikon
- Microsoft SCCM (Software deployment, application packaging)
- McAfee EPO
- Windows Server 2012
- VMWare vSphere 6.x ESXi
- Powershell scripting
Closing Date: 30th November 2018
End User Technology Analyst - Investment Management in York employer: Bowers Partnership
As an End User Technology Analyst in our Investment Management firm, you will thrive in a dynamic and supportive work environment that prioritises personal service and user satisfaction. With a competitive benefits package including a high annual bonus, generous holiday allowance, and opportunities for professional growth, our London office fosters a culture of collaboration and innovation, ensuring that every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land End User Technology Analyst - Investment Management in York
✨Get Involved in Finance Communities
Join investment and asset management forums or local finance meetups. Engaging with professionals in these circles can not only help you learn the ropes but also put you in touch with potential employers like Bowers Partnership, who often scout for talent at such events.
✨Utilise Networking Platforms
Connect with professionals already working in asset management on platforms like LinkedIn. A personal message showing your interest in their role or asking for advice can lead to significant connections that might tip the scales in your favour at companies like Bowers Partnership.
✨Show Off Your Financial Skills
Consider contributing to investment blogs or even creating your own content. Sharing your insights and analyses can demonstrate your knowledge and passion for the industry, making you stand out when applying for roles at organisations like Bowers Partnership.
✨Engage with Recruitment Events
Attend finance recruitment fairs and expos. These events are perfect for making a strong impression with recruiters and potentially securing interviews. Many companies, including Bowers Partnership, attend these events to scout for fresh talent, so make sure you stand out with your enthusiasm and knowledge!
We think you need these skills to ace End User Technology Analyst - Investment Management in York
Some tips for your application 🫡
Highlight Your Analytical Skills:In asset management, it's all about the numbers! Make sure your CV showcases your analytical skills, particularly any experience with financial modelling or quantitative analysis. Employers like Bowers Partnership want to see how you can dissect data and turn it into actionable insights, so don't hold back on your achievements!
Show Off Your Relevant Qualifications:Having the right qualifications can be a game changer in investment roles. If you've got a degree in finance, economics, or a related field, flaunt it! Also, if you have any certifications like CFA or CAIA, mention those too. It’ll help demonstrate your commitment and expertise in the field to Bowers Partnership.
Tailor Your Cover Letter to Reflect Passion for Investment:Your cover letter is your chance to express your enthusiasm for the investment world. Share why you're drawn to asset management and your understanding of market trends. The hiring team at Bowers Partnership will be keen to see that passion and how you keep up with industry news and developments.
Quantify Your Achievements:Don’t just tell them what you did - show them! When detailing your previous experience, include quantifiable achievements to illustrate your impact. Whether it’s percentage growth on a portfolio or cost savings in a project, these figures will help your application stand out to Bowers Partnership. Numbers speak louder than words!
How to prepare for a job interview at Bowers Partnership
✨Brush Up on Financial Modelling
For a role in investment asset management, being well-versed in financial modelling is crucial. Make sure you can articulate your experience with tools like Excel or any specialised software you've used. Maybe even prepare a couple of examples of financial models you've built or analysed.
✨Know Your Investment Strategies
Expect questions around different investment strategies and how you would apply them in various market scenarios. Get ready to discuss current market trends and how they impact portfolio management. This shows you're not just about the theory but also keeping an eye on real-world applications.
✨Show Your Analytical Skills
Since this is a full-time role, companies like Bowers Partnership want to see your analytical thinking in action. Prepare to solve case studies or tackle some numerical puzzles during the interview. Practicing these types of questions will boost your confidence and show off your skills.
✨Discuss Your Long-Term Career Goals
As you’re applying for a full-time position, the interviewers will be interested in your commitment to the field. Be ready to discuss how this role fits into your long-term career plans in asset management. This shows you're not just looking for any job, but you’re genuinely interested in growing withBowers Partnership.
