At a Glance
- Tasks: Support users with tech issues and manage IT workflows in a dynamic environment.
- Company: Join a leading investment management firm with a focus on personal service.
- Benefits: Enjoy a competitive salary, generous bonuses, and excellent health benefits.
- Other info: Flexible shifts and opportunities for career growth in a collaborative team.
- Why this job: Be the face of IT and make a real difference for over 1,000 users.
- Qualifications: 5+ years in IT support and a relevant degree; financial markets experience preferred.
The predicted salary is between 36000 - 60000 £ per year.
This Investment Management client's User Technology team globally consists of 10 analysts and they look after over 1,000 users. The team is the face of IT and they take pride in the high level of personal service that is delivered. You will need the necessary gravitas to deal with all kinds of users including the Front Office and have an excellent bedside manner. The duties are varied and interesting and no two days are the same. Many of the requests are last minute and so you will need to be capable of responding to user requirements quickly and display a flair for achieving successful outcomes and getting things right. The shift rota is user friendly as well – 7-4, 8-5 and 9-6 rotating on a weekly basis.
Benefits:
- High annual bonus above the norm for Asset Management clients
- Non-contributory pension scheme 10% basic salary
- 25 days holiday increasing after 5 years
- Private healthcare - for employee partner & children
- Childcare voucher scheme
- Long term disability cover
- Sports club membership subsidy - Fitness First & Virgin Active
- Critical illness cover
- Season ticket loans interest free
- Cycle 2 work scheme
- Dental plan scheme
Key Responsibilities:
- Support regional and global workforce on premise and remotely
- Working with the team to handle a high volume of day to day user support queries (via phone, email or in person) in a friendly, timely and efficient manner
- Working closely with the Core Infrastructure team supporting the global server and network infrastructure
- Working with the global team on support calls, and dealing with all users not just regional office
- Working with the team to help manage IT workflows
- Ensuring Starter & Leaver process is managed (creation of user accounts/provision of hardware)
- Conducting day one IT orientation for new starters in the London office
- Day to day responsibility for the management of IT supplies e.g. replenishment of printer toners, telephone headsets, mobile devices
- Involvement in ad-hoc projects
- AV/VC Support (Skype for Business, VC, Telepresence)
Technical Knowledge and Experience Required:
- Previous financial markets client experience (Asset Management, Wealth Management or Hedge Fund)
- Relevant Degree specialising in IT
- At least 5 years of experience working in an IT support role
- Installation and configuration of PCs, Laptops, Tablets, Phones, Printers
- Proven interest in Technology
- Experience of mobile and cloud technology highly desirable
- ITIL Foundation v3 qualified (desirable)
Ideal Systems Skills:
- Service Now (or other relevant ITSM toolset)
- Windows 7/Windows 10 (primarily Windows 10)
- Microsoft Active Directory/Azure AD
- Microsoft Exchange 2010
- Symantec Enterprise Vault 10/Mimecast
- Citrix XenDesktop
- Microsoft Office 2010, 2013 and Office 365
- MDM Technologies e.g. Microsoft Intune
- Cloud Technologies e.g. OneDrive for Business, ShareFile or DropBox
- Installation of market applications such as Bloomberg, Factset & thinkFolio, Eikon
- Microsoft SCCM (Software deployment, application packaging)
- McAfee EPO
- Windows Server 2012
- VMWare vSphere 6.x ESXi
- Powershell scripting
Closing Date: 30th November 2018
End User Technology Analyst - Investment Management employer: Bowers Partnership
As an End User Technology Analyst in our Investment Management team, you will thrive in a dynamic and supportive work environment that prioritises personal service and user satisfaction. With a competitive benefits package including a high annual bonus, private healthcare, and opportunities for professional growth, our company fosters a culture of collaboration and innovation, ensuring that every day brings new challenges and rewards. Located in the heart of London, we offer a user-friendly shift rota and access to top-tier fitness facilities, making it an ideal place for those seeking a fulfilling career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land End User Technology Analyst - Investment Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the investment management sector and let them know you're on the hunt for an End User Technology Analyst role. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your tech skills! When you get the chance to meet potential employers, be ready to discuss your experience with tools like Microsoft Active Directory or Service Now. We want to see how you can bring your expertise to the table and make a real impact.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've had to respond quickly to user requests or manage IT workflows. We love hearing about your problem-solving skills and how you handle pressure in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to join our team and deliver top-notch service to our users.
We think you need these skills to ace End User Technology Analyst - Investment Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the End User Technology Analyst role. Highlight your experience in IT support, especially in financial markets, and showcase any relevant technical skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for technology and your ability to provide excellent user support. Use specific examples from your past experiences to demonstrate how you’ve successfully handled user queries and projects.
Showcase Your Soft Skills:Don’t forget to highlight your interpersonal skills! The job requires a friendly and efficient approach to user support, so mention your ability to communicate effectively with users at all levels, including the Front Office.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at Bowers Partnership
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems mentioned in the job description like Windows 10, Microsoft Active Directory, and cloud technologies. Be ready to discuss your experience with these tools and how you've used them to solve user issues in the past.
✨Show Off Your People Skills
Since this role involves dealing with a variety of users, including those in the Front Office, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've handled difficult situations or provided exceptional service to users in previous roles.
✨Be Ready for Quick Thinking
Given that many requests are last minute, think of scenarios where you had to respond quickly to user needs. Highlight your ability to stay calm under pressure and how you achieved successful outcomes in those situations.
✨Understand the Company Culture
Research the company’s values and culture, especially their commitment to personal service. Be prepared to discuss how your own values align with theirs and how you can contribute to maintaining that high level of service within the team.
