Title: Service Manager
Location: Manchester
Salary: £40,000 - £50,000
The Client
Our client is an established lift company in Greater Manchester. They are looking for a Service Manager to take charge of day-to-day service and repairs delivery and to act as deputy to the Service & Repairs Director.
This is a hands-on leadership role for someone who knows Service Management and knows how to manage people. You will lead a team of field engineers, keep planned maintenance and call-outs on track and free up the Director to focus on the wider business.
The role of Service Manager
Run planned maintenance, call-outs and repairs so contracted visits are completed and breakdowns are attended within agreed response times
Directly manage the engineers, including one-to-ones, PDRs, performance, absence, holidays and the call-out rota
Support apprentices and trainees, and spot engineers with the potential to progress
Take an active part in recruiting engineers: agreeing what the team needs, interviewing and assessing technical ability and fit
Make sure approved repairs are scheduled, resourced and completed right first time, and closed off so they can be invoiced promptly
Follow up defects and thorough examination (LOLER) findings until they are closed
Track repeat call-outs and refer recurring faults for technical support with the full job history
Make sure safe systems of work are followed on every job, working closely with the SHEQ Manager on audits, toolbox talks and incident reporting
Handle operational escalations and keep customers informed before they have to chase
Work with the Service Office and Key Accounts teams, giving clear practical guidance and the delivery information they need
Make sure jobs are updated accurately and on the day, and report on agreed KPIs
Deputise for the Service & Repairs Director, covering the department when they are away
Abo...
Service Manager in Manchester employer: Bowdon Associates
Our client is an exceptional employer, offering a collaborative and supportive work culture that prioritises employee growth and development. Located in Wilmslow, the company provides competitive salaries and benefits, alongside opportunities to work on meaningful projects that positively impact communities through socially responsible developments. Join a team where your expertise as a Development Manager will be valued and where you can make a real difference in the lives of those in need of care and support.
