Job Title: Senior IT Support Engineer / 2nd Line IT Support Engineer
Location: Chorley
Salary: £30,000 - £40,000
We have an exciting opportunity for a 2nd Line IT Support Engineer to join a growing, friendly and dynamic support team providing remote support to Businesses across the UK.
The Role of 2nd Line IT Support Engineer
The 2nd Line IT Support Engineer helps customers solve more technical issues usually by remote diagnosis on the phone or via Internet online support in a timely manner.
Onsite for maintenance and professional services work
Providing 2nd line technical support across our customer base via phone or email.
Record and update all incidents and problems thoroughly through the company's ITSM system
Take ownership of all support tickets whilst adhering to first response and fix SLAs as part of the support procedure
Communicate effectively to ensure swift resolution at both technical and end user level
Maintain elevated levels of customer service for all support queries.
Maintain accurate resolution documentation in our knowledge base repositories
Train and mentoring our 1st line team to ensure a build-up of their knowledge
Liaise with 3rd party solution providers and develop excellent working relationships
Proactively involved in the planning and delivery of projects, remaining adaptable to the needs of the project.
Attend customer sites and committing repairs/new installations of equipment such as Firewalls, Servers, Workstations.
Person Specification for the Senior IT Support Engineer
The successful candidate will be comfortable working as part of a team and on their own using their own initiative
Three year's equivalent work experience within an IT Support / M...
Senior IT Support Engineer in Chorley employer: Bowdon Associates
Our client is an exceptional employer, offering a collaborative and supportive work culture that prioritises employee growth and development. Located in Wilmslow, the company provides competitive salaries and benefits, alongside opportunities to work on meaningful projects that positively impact communities through socially responsible developments. Join a team where your expertise as a Development Manager will be valued and where you can make a real difference in the lives of those in need of care and support.
