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For Companies At a Glance
- Tasks: Provide 1st line IT support via phone and email to keep systems running smoothly.
- Company: A growing Managed Service Provider with a friendly and dynamic team.
- Benefits: Competitive salary, flexible working hours, and opportunities for career growth.
- Why this job: Join a supportive team and make a real difference in IT solutions.
- Qualifications: Enthusiasm for IT and good communication skills are essential.
- Other info: Great chance to learn and develop your skills in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base.
The Role of Level 1 IT Support Engineer Responsibilities
- Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level.
- Providing 1st line technical support across our customer base via phone or email.
- Be responsible for both reactive and proactive maintenance activities.
- Contribute to IT projects when required.
- Follow agreed processes and procedures for the support team.
- Maintenance of all IT service.
1st Line IT Support Engineer in Chorley employer: Bowdon Associates
Contact Detail:
Bowdon Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Engineer in Chorley
✨Tip Number 1
Get to know the company before your interview! Research their services and values so you can show genuine interest. This will help us connect with the team and demonstrate that you're a great fit for their culture.
✨Tip Number 2
Practice common IT support scenarios! Brush up on troubleshooting techniques and be ready to discuss how you'd handle specific issues. This will show us that you’re not just knowledgeable but also proactive in solving problems.
✨Tip Number 3
Don’t underestimate the power of soft skills! Communication is key in IT support, so be prepared to showcase your ability to explain technical concepts clearly. We want to see how you can make tech easy for customers!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our dynamic support team. Let’s get you started on this exciting journey!
We think you need these skills to ace 1st Line IT Support Engineer in Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Level 1 IT Support Engineer role. We want to see how your background fits with our friendly and dynamic support team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for providing top-notch IT support to our customers.
Show Off Your Communication Skills: Since you'll be responding to support requests via email and phone, make sure your written application showcases your clear and concise communication style. We love candidates who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bowdon Associates
✨Know Your Tech Basics
Brush up on your fundamental IT knowledge, especially around common issues that 1st Line Support Engineers face. Be ready to discuss troubleshooting steps for typical problems like network connectivity or software installation.
✨Show Enthusiasm for Customer Service
Since this role involves a lot of interaction with customers, demonstrate your passion for helping others. Share examples from past experiences where you went above and beyond to assist someone with their tech issues.
✨Familiarise Yourself with the Company
Research the Managed Service Provider and understand their services and customer base. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific support scenarios. Practice articulating your thought process clearly, as this will showcase your problem-solving skills and ability to work under pressure.
