At a Glance
- Tasks: Coordinate maintenance schedules and manage client enquiries in a fast-paced environment.
- Company: Dynamic leader in construction and facilities management, focused on growth.
- Benefits: Competitive salary, pension scheme, and opportunities for professional development.
- Other info: Vibrant workplace with a culture of collaboration and respect.
- Why this job: Join a supportive team and make a real impact in a growing company.
- Qualifications: Experience in administration, strong organisational skills, and excellent communication.
The predicted salary is between 27000 - 30000 £ per year.
The Client
Our client are a dynamic and rapidly expanding leader in the construction and facilities management sector. They provide a comprehensive range of services aimed at optimising the operations of commercial and residential buildings. As part of their continued growth, they are seeking a skilled and dedicated Helpdesk Coordinator to join their team. This is an exciting opportunity to contribute to a fast-paced and collaborative work environment while supporting the financial operations of the company.
The role of Helpdesk Coordinator - Facilities Management:
As a Helpdesk Coordinator, you will play a vital role in supporting the efficient delivery of services by coordinating and managing both reactive and planned maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in our clients CRM system. This role offers an exciting opportunity to work within a supportive and rapidly growing team where your skills will be valued, and your development will be encouraged. If you are organised, proactive, and enjoy working in a fast-paced environment, we want to hear from you.
Key Responsibilities of the Helpdesk Coordinator:
- You will coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services.
- You will ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates.
- As the point of contact for clients, you will provide updates on project status, address concerns, and ensure that all administrative documentation is accurate and up to date.
- You will facilitate communication between the helpdesk team and other departments to ensure smooth operations and will prioritise incoming requests, addressing urgent matters promptly.
- Additionally, you will support the team with general administrative duties to meet deadlines and maintain efficient operations.
Essentials:
- Previous experience in an administrative role within a busy construction or facilities management setting.
- Strong organisational skills and attention to detail.
- Experience with CRM systems (Big Change experience is advantageous but not essential).
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Excellent communication skills, both written and verbal, with a strong client management focus.
- Ability to work independently as well as part of a team.
What's on Offer:
- Competitive Salary: Based on experience.
- Pension Scheme: 5% pension contribution to help secure your future.
- Professional Development: Opportunities for continuous personal and career growth.
- Modern Head Office: Join a vibrant and innovative workplace with a supportive team atmosphere.
- Collaborative Team: A culture that values communication, respect, and shared success.
- Exciting Growth Potential: Be part of a growing company with a clear vision for the future.
Helpdesk Coordinator in Manchester employer: Bowdon Associates Ltd
Join a dynamic and rapidly expanding leader in the construction and facilities management sector, where your role as a Helpdesk Coordinator will be pivotal in optimising operations. Enjoy a competitive salary, a supportive team atmosphere, and ample opportunities for professional development in a modern head office located in Bolton. With a culture that values communication and collaboration, this is an excellent opportunity to grow your career in a fast-paced environment while contributing to the company's exciting growth journey.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and facilities management sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and recent projects, so you can show how your skills as a Helpdesk Coordinator will fit right in with their team.
✨Tip Number 3
Practice your communication skills! As a Helpdesk Coordinator, you'll need to manage client enquiries effectively. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We have loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Helpdesk Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Coordinator role. Highlight your previous experience in administrative roles, especially within construction or facilities management. We want to see how your skills match what we're looking for!
Show Off Your Organisational Skills:In your application, emphasise your strong organisational skills and attention to detail. Mention any specific examples where you've successfully managed multiple tasks in a fast-paced environment. This will show us you're the right fit for our dynamic team!
Communicate Clearly:Since excellent communication is key for this role, make sure your written application is clear and concise. Use professional language but keep it friendly – we love a bit of personality! Let us know how you can effectively manage client communications.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Bowdon Associates Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their services, values, and recent projects in the construction and facilities management sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Helpdesk Coordinator, organisation is key. Prepare examples from your past experiences where you successfully managed multiple tasks or maintained accurate records. Be ready to discuss how you prioritise tasks in a fast-paced environment, as this will demonstrate your suitability for the role.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your client management focus.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare insightful questions about the team dynamics, growth opportunities, and the CRM system they use. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
