Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and maintain customer computer systems remotely.
- Company: Join a growing Managed Service Provider with a friendly team.
- Benefits: Enjoy career progression, pension, and health & wellbeing programmes.
- Why this job: Kickstart your IT career and learn new tech in a dynamic environment.
- Qualifications: One year of IT support experience and strong problem-solving skills.
- Other info: Great opportunity for personal growth and skill development.
The predicted salary is between 25500 - 27000 £ per year.
Job Title: 1st Line IT Support Engineer
Location: Chorley
Salary: £25,500 – £27,000
Client
Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base.
Role
- Respond to email and phone support requests to maintain the operation of the customer\’s computer systems to an agreed level
- Providing 1st line technical support across our customer base via phone or email
- Be responsible for both reactive and proactive maintenance activities
- Contribute to IT projects when required
- Follow agreed processes and procedures for the support team
- Maintenance of all IT service documentation
Person Specification
- One year\’s equivalent work experience within an IT Support / Managed Service Provider environment.
- Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
- Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
- Be driven to learn new tech and self-improve
- Understanding of ITIL best practice
- Extensive O365 experience
- Strong Network troubleshooting skills
- Firewall experience
- Microsoft Azure
- SD-Wan
Technical Skills
- Service Management tools for ticket handling
- Experience of remote access tools
- Microsoft Windows
- Desktop OS, Windows 7/8/10/11
- Microsoft 365
- Google Workspace
- Microsoft Azure
- Antivirus Solutions
- Microsoft Application Support (Outlook, Word, Excel)
- Active Directory/ Exchange
- Advanced understanding of computer hardware and business applications
- Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
- Good understanding of network
Desirable
- Familiarity with Autotask PSA, RMM
- Basic understanding and troubleshooting of network infrastructure
- Knowledge of ESET Anti-Malware solutions
- Macintosh support
- Knowledge of VMWare and Hyper V
- Windows Server
- WDS MDT SCCM deployment
Benefits
- Career progression opportunities.
- Company pension
- Health & wellbeing programme
- On-site parking
#J-18808-Ljbffr
1st Line IT Support Engineer employer: Bowdon Associates Limited
Contact Detail:
Bowdon Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on your O365, network troubleshooting, and any other relevant tools. The more confident you are in your abilities, the better you'll perform during interviews.
✨Tip Number 2
Practice makes perfect! Run through common IT support scenarios with a friend or even in front of a mirror. This will help you articulate your problem-solving process clearly when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees at the company or join relevant online forums. A friendly chat can give you insider info and might just land you a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are eager to join our dynamic team!
We think you need these skills to ace 1st Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line IT Support Engineer role. Highlight your relevant experience, especially in IT support and any specific skills mentioned in the job description, like O365 or network troubleshooting.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re excited about providing IT support and how your skills align with what we’re looking for.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think logically and methodically to solve problems, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bowdon Associates Limited
✨Know Your Tech
Brush up on your knowledge of O365, Windows OS, and network troubleshooting. Be ready to discuss specific experiences where you solved technical issues, as this will show your practical understanding of the tools and systems they'll expect you to work with.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've approached and resolved IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your logical and methodical approach.
✨Demonstrate Your Organisational Skills
Since you'll be managing multiple tasks, think of ways to showcase your organisational abilities. You could mention tools or methods you use to prioritise tasks, or share a time when you successfully juggled several responsibilities without dropping the ball.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT processes, team dynamics, or future projects. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.
