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- Tasks: Provide 1st line IT support via phone and email, ensuring smooth operation of customer systems.
- Company: Join a growing Managed Service Provider delivering top-notch IT solutions across the UK.
- Benefits: Enjoy career progression, a company pension, and a health & wellbeing programme.
- Why this job: Be part of a friendly team, tackle exciting tech challenges, and enhance your skills.
- Qualifications: One year of IT support experience, strong problem-solving skills, and a drive to learn new tech.
- Other info: On-site parking available; work in a dynamic environment with opportunities for self-improvement.
The predicted salary is between 22000 - 28000 £ per year.
Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 – £27,000 The Client Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base. The Role of Level IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer\’s computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year\’s equivalent work experience within an IT Support / Managed Service Provider environment. Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously Be driven to learn new tech and self-improve Understanding of ITIL best practice Extensive O365 experience Strong Network troubleshooting skills Firewall experience Microsoft Azure SD-Wan Technical Skills Service Management tools for ticket handling Experience of remote access tools Microsoft Windows Desktop OS, Windows 7/8/10/11 Microsoft 365 Google Workspace Microsoft Azure Antivirus Solutions Microsoft Application Support (Outlook, Word, Excel) Active Directory/ Exchange Advanced understanding of computer hardware and business applications Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc) Good understanding of network Desirable Familiarity with Autotask PSA, RMM Basic understanding and troubleshooting of network infrastructure Knowledge of ESET Anti-Malware solutions Macintosh support Knowledge of VMWare and Hyper V Windows Server WDS MDT SCCM deployment Benefits Career progression opportunities. Company pension Health & wellbeing programme On-site parking Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards
1st Line IT Support Engineer employer: Bowdon Associates Limited
Contact Detail:
Bowdon Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft 365, Active Directory, and remote access tools. Having hands-on experience or even just a solid understanding of these will give you an edge during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT support scenarios. Being able to demonstrate your logical approach to troubleshooting during the interview can really impress the hiring team.
✨Tip Number 3
Show your enthusiasm for learning new technologies. Research recent trends in IT support and be prepared to discuss how you keep your skills updated. This will highlight your commitment to self-improvement, which is crucial for this role.
✨Tip Number 4
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace 1st Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles within a Managed Service Provider environment. Emphasise your problem-solving skills and familiarity with the technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide 1st line support and your eagerness to learn new technologies.
Highlight Technical Skills: In your application, clearly list your technical skills related to the job, such as experience with Microsoft 365, network troubleshooting, and any familiarity with service management tools. This will help you stand out as a qualified candidate.
Follow Application Instructions: Ensure you follow any specific instructions provided in the job listing regarding the application process. This may include submitting documents in a particular format or answering specific questions.
How to prepare for a job interview at Bowdon Associates Limited
✨Showcase Your Problem-Solving Skills
As a 1st Line IT Support Engineer, you'll need to demonstrate your ability to tackle technical issues. Prepare examples of past experiences where you successfully identified and resolved problems, highlighting your logical approach and the steps you took.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL best practices is crucial for this role. Brush up on ITIL concepts and be ready to discuss how they apply to service management and support processes during your interview.
✨Highlight Your Technical Proficiency
Make sure to mention your experience with Microsoft 365, O365, and any other relevant technologies listed in the job description. Be prepared to discuss specific tools and techniques you've used in previous roles.
✨Demonstrate Your Willingness to Learn
The company values candidates who are driven to learn new technologies. Share examples of how you've pursued self-improvement in the past, whether through courses, certifications, or personal projects.
