At a Glance
- Tasks: Manage maintenance requests and coordinate engineers in a fast-paced environment.
- Company: Join a growing Facility Maintenance & Small Works team in Yate.
- Benefits: Valuable experience, career development, and a supportive team culture.
- Other info: Opportunity to grow within a dynamic business environment.
- Why this job: Make a real impact by ensuring timely maintenance solutions for clients.
- Qualifications: Experience in help desk roles and strong organisational skills required.
The predicted salary is between 25000 - 32000 £ per year.
We’re looking for an organised and proactive Help Desk Coordinator to join a growing Facility Maintenance & Small Works team based in Yate. This is a fast-paced, client-facing role where you’ll manage reactive maintenance jobs from initial enquiry through to completion and invoicing. You’ll be coordinating engineers, subcontractors and clients daily to ensure jobs are attended on time, updated correctly and closed out efficiently.
Key Responsibilities
- Managing incoming maintenance requests via phone, email and client portals
- Raising and scheduling jobs using the company management system
- Coordinating engineers and subcontractors to meet service level agreements
- Updating clients with progress and completion information
- Reviewing job reports, photos and compliance documents
- Supporting follow-on works, quotations and invoicing processes
- Maintaining accurate records and supporting operational reporting
What We’re Looking For
- Previous experience in a help desk, service desk or coordination role
- Strong organisational and communication skills
- Ability to manage multiple tasks in a busy environment
- Good IT skills and experience using job management systems
- A proactive, team-focused and problem-solving attitude
Desirable
- Experience within facilities management, construction or maintenance
- Familiarity with Simpro or similar systems
- Understanding of SLAs/KPIs within reactive maintenance
This is a great opportunity to join a growing business where your contribution will be valued and where there’s genuine opportunity to develop and progress.
Help Desk Coordinator in Yate employer: Bowden Jones Recruitment
Join our dynamic Facility Maintenance & Small Works team in Yate, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Help Desk Coordinator, you'll enjoy a fast-paced environment with opportunities to enhance your skills while coordinating essential maintenance services, all within a company that champions teamwork and proactive problem-solving. With a commitment to employee development and a focus on client satisfaction, this role offers a rewarding career path in a thriving business.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Coordinator in Yate
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and team structure. This will help you tailor your conversations and show that you're genuinely interested in being part of their growing Facility Maintenance & Small Works team.
✨Tip Number 2
Practice your communication skills! Since this role is client-facing, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to get comfortable with discussing your experience and how it relates to managing maintenance requests.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks in a busy environment. Highlight any experience you have with job management systems like Simpro, as this will give you an edge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also reinforces your enthusiasm for the role and the chance to contribute to their team.
We think you need these skills to ace Help Desk Coordinator in Yate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in help desk or coordination roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your organisational and communication abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Help Desk Coordinator role. Share specific examples of how you've managed multiple tasks in a busy environment and how you’ve tackled challenges in the past.
Show Off Your IT Skills:Since we’re all about efficiency, let us know about your IT skills and any experience with job management systems like Simpro. If you’ve got a knack for tech, make sure to highlight that in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bowden Jones Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Help Desk Coordinator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with managing maintenance requests and coordinating teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples of how you've managed multiple tasks in a busy environment. Think of times when you successfully coordinated projects or handled competing priorities, and be ready to share those stories during the interview.
✨Demonstrate Your Communication Prowess
As a Help Desk Coordinator, you'll need to communicate effectively with clients, engineers, and subcontractors. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to update clients on job progress or resolve issues, showcasing your proactive communication style.
✨Familiarise Yourself with Relevant Systems
If you have experience with job management systems like Simpro, make sure to mention it! If not, do a bit of research on similar systems and be ready to discuss how you would adapt to new software. Showing that you're tech-savvy and willing to learn can set you apart from other candidates.
