At a Glance
- Tasks: Manage cloud infrastructure and support tech issues while collaborating on exciting projects.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy flexible work options, health benefits, and generous leave policies.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Be the go-to tech expert and make a real difference in a dynamic environment.
- Qualifications: Relevant certifications and experience in cloud services and endpoint management.
The predicted salary is between 40000 - 50000 £ per year.
As a Technology Workplace Specialist, you will be a key point of escalation for complex technical issues. You'll be responsible for the maintenance, administration, and support of our cloud infrastructure and a wide range of business applications. Your duties will span from managing our core cloud services to supporting our end-user devices, collaborating on project implementations, and upholding ITIL best practices.
Key Responsibilities
- Cloud and Infrastructure Management
- Administer, monitor, and troubleshoot our cloud environments, primarily focusing on Microsoft 365 and related services.
- Manage and maintain file storage solutions, including Egnyte and traditional file shares.
- Ensure the reliability and security of our printing infrastructure and meeting room technology.
- Endpoint and Device Management
- Serve as the subject matter expert for Microsoft InTune for endpoint management.
- Deploy, configure, and maintain company devices (laptops, mobile phones, etc.) to ensure they are secure and compliant with company policies.
- Provide advanced support for endpoint-related issues that cannot be resolved by 1st or 2nd line support teams.
- Project and Vendor Management
- Lead the technical setup and configuration of project sites and collaboration spaces for new initiatives.
- Act as the primary technical point of contact for external vendors and third-party managed services.
- Manage relationships with third-party providers to ensure they meet service level agreements and deliver quality support.
- ITSM and Process Improvement
- Adhere to and promote ITIL best practices for incident, problem, and change management.
- Utilize our IT Service Management (ITSM) platform to accurately log, track, and resolve escalated tickets.
- Contribute to the creation and maintenance of technical documentation, knowledge articles, and standard operating procedures.
Dimensions (skills, experience and capabilities)
- Relevant industry certifications (e.g., Microsoft Certified: Azure Administrator, ITIL Foundation).
- Practical knowledge of network fundamentals, including DNS, DHCP, VPN, and firewall rules.
- Experience with Azure cloud platform.
- Strong analytical and diagnostic skills for complex problem-solving.
- Proven experience in 3rd line desktop support or similar technical role.
- Strong knowledge of Microsoft 365 administration and endpoint management.
- Experience with Egnyte or similar enterprise file-sharing platforms.
- Familiarity with cyber security principles and incident response processes.
- Working knowledge of ITIL framework and ITSM tools (e.g., ServiceNow, Jira).
- Excellent troubleshooting, communication, and customer service skills.
- Experience with managing and supporting enterprise-level printer and meeting room technologies.
- Excellent communication skills, both written and verbal, for effective collaboration with internal teams and external vendors.
We will provide
- Flexible and hybrid work options
- Up to 10% employer pension contribution
- Private medical health benefit
- Life assurance
- 25 days annual leave with the option to buy or sell additional days
- 3 days wellbeing leave in addition to annual leave
- Health and wellbeing support and initiatives
- 24/7 confidential Employee Assistance Programme including direct access to Talking Therapies and Coaching services
- Discounted gym membership to over 2,500 gyms nationwide
Technology Workplace Specialist employer: Bovis
As a Technology Workplace Specialist, you will thrive in a dynamic and supportive environment that prioritises employee well-being and professional growth. With flexible and hybrid work options, comprehensive health benefits, and a strong commitment to ITIL best practices, our company fosters a culture of collaboration and innovation. Join us to be part of a team that values your contributions and offers opportunities for continuous learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Workplace Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in cloud management and endpoint support.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to Microsoft 365 and ITIL best practices. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technology Workplace Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technology Workplace Specialist role. Highlight your cloud management experience and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've tackled complex technical issues in the past and how you can bring that expertise to our team.
Show Off Your Communication Skills:Since you'll be collaborating with various teams and vendors, it's crucial to demonstrate your excellent communication skills. Make sure your application is clear, concise, and free of jargon—let's keep it straightforward!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bovis
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and endpoint management tools like Microsoft InTune. Be ready to discuss specific scenarios where you've successfully managed cloud services or resolved complex technical issues.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled challenging technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Familiarise Yourself with ITIL Practices
Since the role involves adhering to ITIL best practices, it’s crucial to understand incident, problem, and change management processes. Be prepared to discuss how you've applied these principles in previous roles or projects.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice explaining technical concepts in simple terms, as you'll need to collaborate with both technical teams and non-technical stakeholders. Confidence in your communication can set you apart!
