At a Glance
- Tasks: Manage cloud infrastructure and support end-user devices while solving complex technical issues.
- Company: Join a forward-thinking tech company with a focus on innovation and collaboration.
- Benefits: Enjoy flexible work options, private health benefits, and generous annual leave.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Be at the forefront of technology, making a real impact in a dynamic environment.
- Qualifications: Relevant certifications and experience in cloud services and endpoint management.
The predicted salary is between 40000 - 50000 £ per year.
As a Technology Workplace Specialist, you will be a key point of escalation for complex technical issues. You'll be responsible for the maintenance, administration, and support of our cloud infrastructure and a wide range of business applications. Your duties will span from managing our core cloud services to supporting our end-user devices, collaborating on project implementations, and upholding ITIL best practices.
Key Responsibilities
- Cloud and Infrastructure Management
- Administer, monitor, and troubleshoot our cloud environments, primarily focusing on Microsoft 365 and related services.
- Manage and maintain file storage solutions, including Egnyte and traditional file shares.
- Ensure the reliability and security of our printing infrastructure and meeting room technology.
- Endpoint and Device Management
- Serve as the subject matter expert for Microsoft InTune for endpoint management.
- Deploy, configure, and maintain company devices (laptops, mobile phones, etc.) to ensure they are secure and compliant with company policies.
- Provide advanced support for endpoint-related issues that cannot be resolved by 1st or 2nd line support teams.
- Project and Vendor Management
- Lead the technical setup and configuration of project sites and collaboration spaces for new initiatives.
- Act as the primary technical point of contact for external vendors and third-party managed services.
- Manage relationships with third-party providers to ensure they meet service level agreements and deliver quality support.
- ITSM and Process Improvement
- Adhere to and promote ITIL best practices for incident, problem, and change management.
- Utilize our IT Service Management (ITSM) platform to accurately log, track, and resolve escalated tickets.
- Contribute to the creation and maintenance of technical documentation, knowledge articles, and standard operating procedures.
Dimensions (skills, experience and capabilities)
- Relevant industry certifications (e.g., Microsoft Certified: Azure Administrator, ITIL Foundation).
- Practical knowledge of network fundamentals, including DNS, DHCP, VPN, and firewall rules.
- Experience with Azure cloud platform.
- Strong analytical and diagnostic skills for complex problem-solving.
- Proven experience in 3rd line desktop support or similar technical role.
- Strong knowledge of Microsoft 365 administration and endpoint management.
- Experience with Egnyte or similar enterprise file-sharing platforms.
- Familiarity with cyber security principles and incident response processes.
- Working knowledge of ITIL framework and ITSM tools (e.g., ServiceNow, Jira).
- Excellent troubleshooting, communication, and customer service skills.
- Experience with managing and supporting enterprise-level printer and meeting room technologies.
- Excellent communication skills, both written and verbal, for effective collaboration with internal teams and external vendors.
We will provide
- Flexible and hybrid work options
- Up to 10% employer pension contribution
- Private medical health benefit
- Life assurance
- 25 days annual leave with the option to buy or sell additional days
- 3 days wellbeing leave in addition to annual leave
- Health and wellbeing support and initiatives
- 24/7 confidential Employee Assistance Programme including direct access to Talking Therapies and Coaching services
- Discounted gym membership to over 2,500 gyms nationwide
Hybrid Cloud & Endpoint IT Engineer employer: Bovis
As a leading employer in the technology sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and professional growth. With flexible hybrid work options, comprehensive health benefits, and a commitment to ITIL best practices, we empower our team members to excel in their roles while enjoying a healthy work-life balance. Join us to be part of a collaborative environment where your contributions are valued and supported, making a meaningful impact in the world of cloud and endpoint management.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Cloud & Endpoint IT Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in cloud services and endpoint management.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to Microsoft 365 and ITIL best practices. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Hybrid Cloud & Endpoint IT Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your relevant certifications and any hands-on experience with Microsoft 365, Azure, or endpoint management to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Technology Workplace Specialist role. Share specific examples of how you've tackled complex technical issues in the past and how you can contribute to our team.
Showcase Your Problem-Solving Skills:In your application, don’t shy away from discussing your analytical and diagnostic skills. We love candidates who can demonstrate their ability to troubleshoot and resolve issues effectively, especially in a cloud environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Bovis
✨Know Your Cloud Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Azure. Be ready to discuss how you've managed cloud environments in the past, including any troubleshooting you've done. This will show that you're not just familiar with the tools but can also handle complex issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging technical problems you've solved, especially those related to endpoint management or ITIL best practices. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Familiarise Yourself with ITIL Practices
Since this role emphasises ITIL best practices, be ready to discuss how you've applied these principles in your previous roles. Highlight your experience with incident, problem, and change management, and how you've contributed to process improvements.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice explaining technical concepts in simple terms, as you'll need to collaborate with both technical teams and non-technical stakeholders. Confidence in your communication will help you stand out during the interview.
