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- Tasks: Manage the sales hub, ensuring excellent customer service and driving sales across multiple sites.
- Company: Join Vistry, a top UK housebuilder known for integrity and quality.
- Benefits: Enjoy competitive salary, bonus, generous leave, and private medical insurance.
- Other info: Flexible working options and opportunities for career growth.
- Why this job: Be part of a team that shapes communities and makes a real impact in housing.
- Qualifications: Customer-facing experience, strong sales skills, and a passion for property.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a Sales Consultant to join our team within Vistry South East, at our Alfold site in Surrey (GU6 8JE). As our Sales Consultant, you will carry out all aspects of the day-to-day running of the sales hub/development in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales hub/development and delivering successful continual sales at all sites within the sales hub/development. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. This role involves weekend working.
Responsibilities
- Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
- Implement Vistry's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
- Assist with internal or external audit as required in line with Vistry Values of ICQ.
- Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
- Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
- Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
- Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome.
- Awareness of local market and economic conditions.
- Travel to all designated developments to undertake pre-booked customer appointments.
- Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home.
- Maintain detailed knowledge of all relevant purchase assistance schemes, alternative sites and house types, to ensure every customer is offered a bespoke choice of purchase options.
- Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
- Respond to all cancellations, make every effort to 'save' and if necessary renegotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments.
- Work with the Site teams to understand the build progress to provide customer information as required.
- Work alongside colleagues within the designated developments to ensure all aspects of the sales process are communicated to the team, customer and relevant stakeholders.
- Take responsibility for all company property, equipment and presentation across each site within the specified developments.
- Maintain the sales arena including show homes on the development in line with brand and company standards.
About us
We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
Qualifications & Experience
- Experience working in a customer-facing role delivering under pressure.
- Experience in generating leads and sales through telephone-based business development.
- Proven track record of successfully completing the sales process with customers.
- Proven ability to work under pressure and meet sales targets.
- Excellent IT skills with demonstrable knowledge of Microsoft Office tools.
- Strong negotiation and sales skills.
- Excellent administration and organisational skills.
- Good planning and organisational skills.
- Excellent communication skills.
- Patience and ability to remain calm under pressure.
- A friendly, trustworthy, and professional attitude.
- Comfortable using multi-channel forms of communication.
- Ability to handle complaints and difficult situations.
- An interest in property and the housing market.
- Willing to be flexible in respect of day-to-day duties and hours worked.
- Full driving licence and access to a suitable vehicle.
- Willing to travel to all sales sites within the division, including regional offices.
- Willing to work weekends.
Desirable
- 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above).
- A Levels in any discipline.
Benefits
- Competitive basic salary and annual bonus.
- Salary sacrifice car scheme available to all employees.
- Mileage allowance.
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service.
- 2 Volunteering days per annum.
- Private medical insurance, with employee paid cover.
- Enhanced maternity, paternity and adoption leave.
- Competitive pension scheme through salary sacrifice.
- Life assurance at 4 x your annual salary.
- Share save and share incentive schemes.
- Employee rewards portal with many more benefits.
Sales Consultant in Haslemere employer: Bovis Homes Group PLC
Contact Detail:
Bovis Homes Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant in Haslemere
✨Tip Number 1
Get to know the company inside out! Research Vistry's values, recent projects, and their approach to customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous sales experiences and how you've exceeded targets. Use specific examples that highlight your negotiation skills and ability to handle pressure—this is key for a Sales Consultant role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Sales Consultant in Haslemere
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Sales Consultant role involves. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show how you fit the bill!
Show Your Experience: When detailing your experience, focus on customer-facing roles and any sales achievements you've had. Use specific examples that demonstrate your ability to meet targets and handle pressure. We want to see how you’ve made a difference in previous positions!
Be Professional Yet Friendly: Your application should reflect the friendly and professional attitude we value at Vistry. Keep your tone approachable but ensure your language is polished. Remember, you’re applying to be an ambassador for our brand!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Bovis Homes Group PLC
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Vistry's values and the specific responsibilities of the Sales Consultant role. Familiarise yourself with their house types, purchase assistance schemes, and the local housing market. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your ability to handle complaints and difficult situations while maintaining a friendly and professional attitude.
✨Practice Your Sales Pitch
As a Sales Consultant, you'll need strong negotiation skills. Practice your sales pitch and be ready to discuss how you would approach potential customers. Consider how you would follow up on enquiries and what strategies you would use to close a sale. This will help you feel more prepared and confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if Vistry is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.