At a Glance
- Tasks: Assist patients and support the practice team with administrative duties.
- Company: Join a friendly healthcare practice dedicated to patient care.
- Benefits: Competitive pay, pension, wellbeing policy, and on-site parking.
- Other info: Flexible working hours with opportunities for growth in the NHS.
- Why this job: Make a difference in patients' lives while gaining valuable experience.
- Qualifications: Good education, communication skills, and a willingness to learn.
The predicted salary is between 12.71 - 12.71 £ per hour.
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the Practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Main duties of the job
- Provide friendly and efficient reception services to patients and visitors to the practice, both at reception and on the telephone.
- Effectively handle messages as part of the healthcare team.
- Use the practice computer system (Systm One) to register patients (including temporary patients), make appointments, prepare repeat prescriptions, and update patient data, in accordance with Practice procedures.
- Action pathology results received over the electronic link in accordance with Practice procedures.
- Maintain accurate filing systems for patient medical records, clinical and non-clinical correspondence.
- Action tasks as requested by the GP in accordance with Practice procedure.
- Read code correspondence into patients' computerised records.
- Scan incoming mail into patients' records in accordance with the Practice procedure.
- Report complaints, comments and significant incidents from patients, visitors and staff to the Practice Manager in compliance with Practice policy.
About us
Reports to: Patient Services Lead
Responsible to: Practice Manager
No direct budgetary responsibility, although an awareness of cost implications and the effective use of resources is required.
Job responsibilities
The purpose of the role is to:
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice, including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Contribution to the implementation of services:
- Apply Practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Job Types: Full-time, 4x days per week (Tuesday's off preferable)
Salary: From £12.71 per hour
Company benefits: Pension, wellbeing policy for medical and dental appointments, on-site parking, sick pay.
Schedule: Monday, Wednesday and Friday from 08:30 - 18:00; Thursday from 08:30 - 18:30. If wanting 37.5 hours, would adjust the working pattern.
Person Specification
- Good level of education.
- Computer/IT Skills.
- Good communication skills - written and verbal.
- Ability to prioritise tasks and work under pressure.
- Confidential and positive manner.
- Willing to learn new skills and rise to new challenges.
- Able to work between 8.30am - 6.30pm.
- Experience of working in the NHS.
- Knowledge of medical terminology.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist/Care Coordinator employer: Bovey Tracey & Chudleigh Practice
The Bovey Tracey and Chudleigh Practice is an excellent employer, offering a supportive work culture that prioritises teamwork and patient care. Employees benefit from opportunities for professional growth and development, while working in a friendly environment that values their contributions to the community. With locations in the picturesque Bovey Tracey and Chudleigh, staff enjoy a fulfilling role that makes a real difference in patients' lives.
Contact Details:
Bovey Tracey & Chudleigh Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist/Care Coordinator
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Bovey Tracey & Chudleigh Practice for the Medical Receptionist/Care Coordinator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Medical Receptionist/Care Coordinator
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Bovey Tracey & Chudleigh Practice, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Bovey Tracey & Chudleigh Practice, and how you can make a difference!
How to prepare for a job interview at Bovey Tracey & Chudleigh Practice
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Bovey Tracey & Chudleigh Practice.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Bovey Tracey & Chudleigh Practice appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Bovey Tracey & Chudleigh Practice supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
