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- Tasks: Provide friendly reception services and assist patients in accessing healthcare.
- Company: Join a supportive medical practice with a focus on patient care.
- Benefits: Competitive pay, pension, wellbeing policy, and on-site parking.
- Why this job: Make a difference in patients' lives while gaining valuable experience.
- Qualifications: Good communication skills and ability to work under pressure.
- Other info: Flexible part-time hours with opportunities for learning and growth.
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Main duties of the job
Key duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice receptionist and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Lead and Senior Care Coordinator, dependent on current and evolving practice workload and staffing levels:
- To provide friendly and efficient reception services to patients and visitors to the practice, both at reception and on the telephone.
- To effectively handle messages as part of the healthcare team.
- To use the practice computer system (Systm One) to register patients (including temporary patients), to make appointments, to prepare repeat prescriptions, and to up-date patient data, in accordance with Practice procedures.
- To action pathology results received over the electronic link in accordance with Practice procedures.
- To maintain accurate filing systems for patient medical records, clinical and non-clinical correspondence.
- To action tasks as requested by the GP in accordance with Practice procedure.
- To read code correspondence into patients computerised records.
- To scan incoming mail into patients records in accordance with the Practice procedure.
- To report complaints, comments and significant incidents from patients, visitors and staff; to the Practice Manager in compliance with Practice policy.
About us
Reports to: Patient Services Lead
Responsible to: Practice Manager
No direct budgetary responsibility, although an awareness of cost implications and the effective use of resources is required.
Job responsibilities
THE BOVEY TRACEY AND CHUDLEIGH PRACTICE
JOB DESCRIPTION
Job details:
Job title: Care Coordinator
Base:Riverside Surgery, Bovey Tracey and Tower House Surgery, Chudleigh. Will need to travel and work between the two sites.
Start Pay negotiable depending on experience £12.71 but negotiable DOE
Job purpose:
The purpose of the role is to:
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice, including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Contribution to the implementation of services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job Types: Part-time, 3x days per week
Salary: From £12.71 per hour
- Company pension
- Wellbeing policy for medical and dental appointments
- On-site parking
- Sick pay
Schedule:
- Monday 08:30 – 18:00
- Two week days from 08:30 – 18:30 (3x days to suit Practice requirements)
Person Specification
Qualifications
- Good level of education
Experience
- Computer/IT Skills
- Good communication skills – written and verbal
- Ability to be able to prioritise tasks and work under pressure
- Confidential and positive manner
- Willing to learn new skills and rise to new challenges
- Able to work between 8.30am – 6.30pm
- Experience of working in the NHS
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Medical Receptionist/Care Coordinator employer: Bovey Tracey & Chudleigh Practice
Contact Detail:
Bovey Tracey & Chudleigh Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Care Coordinator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Bovey Tracey and Chudleigh Practice. Familiarise yourself with their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently when discussing your experience and how it relates to the role of a Medical Receptionist/Care Coordinator.
✨Tip Number 3
Show off your people skills! During the interview, highlight your ability to communicate effectively with patients and colleagues. Share examples of how you've handled difficult situations or provided excellent customer service in the past.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for joining our team at the practice.
We think you need these skills to ace Medical Receptionist/Care Coordinator
Some tips for your application 🫡
Show Your Friendly Side: As a Medical Receptionist/Care Coordinator, your ability to project a positive and friendly image is key. Make sure your application reflects your warm personality and customer service skills. We want to see how you can make patients feel welcome!
Highlight Your Admin Skills: This role involves a variety of administrative duties, so don’t forget to showcase your organisational skills and experience with computer systems. Let us know about any relevant software you’ve used and how you’ve kept things running smoothly in past roles.
Communication is Key: Effective communication is crucial in this position. In your application, share examples of how you've successfully communicated with patients or team members in the past. We’re looking for clear, concise, and friendly communication skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bovey Tracey & Chudleigh Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key duties like assisting patients and managing administrative tasks. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As a Medical Receptionist/Care Coordinator, communication is key. Prepare examples of how you've effectively communicated with patients or team members in the past. Practising clear and friendly responses can also help you shine during the interview.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Think of specific instances where you’ve prioritised tasks under pressure, especially in a healthcare setting. This will show that you can handle the fast-paced environment of a medical practice.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the practice’s policies, team dynamics, or patient care strategies. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.