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- Tasks: Welcome guests and manage bookings in a relaxing spa environment.
- Company: Award-winning hotel group known for employee wellbeing and recognition.
- Benefits: Generous time off, monthly tips, discounts, and wellness plans.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Join a supportive team and make guests feel at home.
- Qualifications: Great people skills and tech-savvy; experience in hospitality is a plus.
The predicted salary is between 24000 - 30000 ÂŁ per year.
We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2025 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence. Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) by Devon Tourism.
Please note: our hotel is in a very remote location and is not accessible by public transport.
What you’ll be doing?
- Working 24 hours per week over 3 days.
- As Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door.
- You will take treatment bookings and payments, answer membership and treatment enquiries and work closely with the therapy team to ensure a busy day runs like clockwork in our spa.
- You will support your manager to maximise revenue through proactive product sales and careful treatment diary management.
- You will provide information on hotel services and make our guests feel welcome and help them unwind during their stay.
What you’ll need?
- To be well presented, confident and have natural people skills.
- To be tech savvy with the ability to manage bookings within our 'prem spa' booking engine.
- Ideally, you will have direct experience within a hotel or spa environment, however, more important is your ability to provide great service and build rapport with guests.
- The ideal candidate must be able to work flexible hours, including regular weekends and bank holidays.
What’s in it for you?
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Spa Receptionist employer: Bovey Castle, Devon
Contact Detail:
Bovey Castle, Devon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bovey Castle and its values. This will help you connect with the team and show that you're genuinely interested in being part of their award-winning culture.
✨Tip Number 2
Practice your people skills! As a Spa Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can provide that warm welcome they’re looking for.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with booking systems like 'prem spa' before the interview. Being able to demonstrate your comfort with technology will give you an edge and show that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at Eden Hotel Collection.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique skills can contribute to our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in hospitality or customer service, and explain how it aligns with what we’re looking for in a Spa Receptionist.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we offer at Eden Hotel Collection!
How to prepare for a job interview at Bovey Castle, Devon
✨Know the Company
Before your interview, take some time to research Bovey Castle and its values. Understanding their commitment to employee wellbeing and customer service will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Spa Receptionist, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent customer service in the past, highlighting your natural people skills and warm approach.
✨Familiarise Yourself with Tech
Since you'll be using the 'prem spa' booking engine, it’s a good idea to brush up on any relevant tech skills. If you have experience with similar systems, be ready to discuss that during the interview.
✨Be Flexible and Positive
The role requires flexibility with hours, so express your willingness to work weekends and bank holidays. A positive attitude can go a long way, so show enthusiasm for the role and the opportunity to contribute to a great team.