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For Companies At a Glance
- Tasks: Lead the front office team and create memorable guest experiences.
- Company: Join an award-winning hotel group recognised for employee wellbeing and hospitality excellence.
- Benefits: Enjoy 31 days of leave, monthly tips, discounts, and health plans.
- Why this job: Be part of a collaborative culture that values your voice and growth.
- Qualifications: Strong people skills and previous management experience preferred.
- Other info: We welcome diverse applicants and support your wellbeing every step of the way.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity to join a beautiful property, reporting directly to the Front of House Manager. This role would be ideal for an experienced Supervisor or Assistant Manager ready to take the next step in their career.
What you’ll be doing?
- As our Reception Manager, you may be the first or last person that our guests interact with, and so your customer service skills will be up there with the best.
- From the arrival experience and throughout our guests' stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out.
- You’ll work closely with other departments to enhance the guest experience, answering incoming calls, allocating rooms, and preparing our guests' bills.
- Your computer skills will be as good as your personal skills.
What you’ll need to be a Reception Manager:
- To have a genuine and warm approach, with standout people skills.
- Lead and support the front office team to provide a seamless guest experience.
- Train, coach, and support team members.
- Previous management experience would be an advantage.
- Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill, or in just being intuitive enough to notice the details as small as what type of tea they like.
- Good communication skills, and level of English – both written and spoken.
- The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy.
- Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills.
What’s in it for you?
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided, and a footwear allowance.
A Culture of Collaboration and Care: We work together to create a truly inclusive workplace, where your voice matters, and real change happens.
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
- We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.
- Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives.
Join us to experience what it means to work for a values-led, award-winning employer.
Reception Manager employer: Bovey Castle, Devon
Contact Detail:
Bovey Castle, Devon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the values and culture of Eden Hotel Collection. Understanding their commitment to employee wellbeing and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your people skills and previous management experience in conversations. Be ready to share specific examples of how you've successfully led a team or enhanced guest experiences in past roles.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments. Think of scenarios where you've thrived under pressure, as this role requires a 'can do' attitude and the ability to multitask effectively.
✨Tip Number 4
Showcase your IT skills by being prepared to discuss any relevant software or systems you've used in previous roles. Being tech-savvy is crucial for managing bookings and guest information efficiently.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Emphasise any previous roles where you led a team or improved guest experiences, as this will resonate with the Reception Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and customer service. Mention specific examples of how you've created positive guest experiences in the past, and explain why you're excited about the opportunity at Eden Hotel Collection.
Showcase Your People Skills: Since the role requires strong interpersonal skills, include anecdotes that demonstrate your ability to connect with guests and colleagues. Highlight any training or coaching experiences you've had with team members.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Reception Manager role.
How to prepare for a job interview at Bovey Castle, Devon
✨Showcase Your Customer Service Skills
As a Reception Manager, your ability to create a warm and welcoming atmosphere is crucial. Prepare examples of how you've successfully handled guest interactions in the past, highlighting your customer service skills and how they contributed to a positive experience.
✨Demonstrate Leadership Qualities
Since you'll be leading the front office team, it's important to convey your leadership style. Share experiences where you've trained or supported team members, and discuss how you foster a collaborative environment to enhance guest satisfaction.
✨Be IT Savvy
The role requires strong computer skills, so be ready to discuss your proficiency with relevant software and systems. You might even want to brush up on any specific tools mentioned in the job description to show you're prepared and capable.
✨Prepare for Fast-Paced Scenarios
Given the dynamic nature of the hospitality industry, think of examples that demonstrate your ability to thrive in a busy environment. Discuss how you manage stress and maintain a 'can do' attitude while ensuring attention to detail.
