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- Tasks: Support all departments and enhance guest service while building relationships.
- Company: Join an award-winning hotel group recognised for employee wellbeing and engagement.
- Benefits: 31 days of leave, monthly tips, exclusive discounts, and health wellness plans.
- Why this job: Be a key player in delivering memorable experiences and grow your career.
- Qualifications: Hotel Front Office experience or relevant part-time experience preferred.
- Other info: Inclusive culture with opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
What you'll be doing? As a Duty Manager, you will have a key position in supporting all departments. Ultimately, this role is around enhancing guest service, building relationships with guests and maintaining regular contact with them throughout their stay. You will support other departments during pressure points of service, and be an integral 'go to' person for both guests and managers. At Eden Hotel Collection, it is ALL about our guest, being 100% customer focused with a 'can do' attitude, sense of humour, alongside an eye for detail. And so, you will lead from the front in delivering inspirational service and total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible.
What you'll need? Ideally, you will already have hotel Front Office experience ideally at Team Leader level; OR You may have recently graduated and already have significant Reception or F B experience gained either during a placement year or part-time experience. Either way, you'll be looking for a role that can widen your experience and be a stepping stone to a future Head of Department role. Most important is your proven skills/ability to:
- Be professional, knowledgeable and dedicated to delivering first class experiences to guests and hotel residents, high standards will be second nature to you.
- You will be highly attentive with strong communication and interpersonal skills with the confidence to build relationships with guests and members of the hotel team.
- A warm and welcoming personality is key, with high standards of professionalism and a drive to provide a memorable experience for each and every guest.
- To preferably have knowledge of hotel reservations systems, and Microsoft Office skills.
What's in it for you? At Eden Hotel Collection, we're proud of our award-winning approach to employee wellbeing, engagement, and recognition —which means you're joining a team that values your happiness, growth, and success every step of the way.
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We're here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm's: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life's key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care: We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: "You said, we did"—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We're proud members of the Hoteliers' Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Want to get a flavour for Eden Hotel Collection? Give us a follow on LinkedIn.
Duty Manager in Kingsbridge employer: Bovey Castle, Devon
Contact Detail:
Bovey Castle, Devon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Kingsbridge
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during your chat!
✨Tip Number 2
Practice your communication skills! As a Duty Manager, you'll need to build relationships with guests and staff. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your 'can do' attitude! Be ready to share examples of how you've gone above and beyond in previous roles. This will demonstrate your commitment to guest satisfaction.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're genuinely interested in joining the Eden Hotel Collection team and makes it easier for us to find your application.
We think you need these skills to ace Duty Manager in Kingsbridge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love a warm and welcoming vibe, so don’t be afraid to show us who you are. A sprinkle of humour can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in hotel front office or customer service roles. We want to see how your background aligns with our focus on guest satisfaction and teamwork.
Be Professional Yet Approachable: While we appreciate professionalism, we also value approachability. Use a friendly tone in your application to reflect the kind of atmosphere we foster at Eden Hotel Collection. Remember, it’s all about building relationships!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Bovey Castle, Devon
✨Know the Company Inside Out
Before your interview, take some time to research Eden Hotel Collection. Familiarise yourself with their values, recent awards, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
As a Duty Manager, your role revolves around enhancing guest service. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to build relationships and maintain a warm, welcoming atmosphere.
✨Demonstrate Team Leadership
Even if you’re new to a managerial role, it’s important to convey your leadership potential. Share instances where you supported your team during busy periods or helped resolve conflicts. This will illustrate your readiness to step up and be the 'go-to' person.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a dissatisfied guest or managing a busy front desk. Think through your responses in advance, focusing on your problem-solving skills and ability to stay calm under pressure.
