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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and enhance their overall experience.
- Company: Join the award-winning Eden Hotel Collection, recognised for employee wellbeing and hospitality excellence.
- Benefits: Enjoy 31 days of leave, monthly tips, exclusive discounts, and health plans.
- Why this job: Be part of a supportive team that values your growth and happiness in a vibrant environment.
- Qualifications: Strong people skills, attention to detail, and a passion for customer service are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 20000 - 30000 £ per year.
We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence. Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) by Devon Tourism.
What you’ll be doing?
12 month Maternity Cover. As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests' stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out. Yet the role is so much more than that; you’ll work closely with other departments to enhance the guest experience, answering incoming calls, allocating rooms and preparing our guests' bills. Your computer skills will be as good as your personal skills.
What you’ll need to be a Receptionist?
- To have a genuine and warm approach, with standout people skills.
- Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like.
- Good communication skills, and level of English – both written and spoken.
- The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy.
- Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills.
What’s in it for you?
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did” — because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Hotel Receptionist employer: Bovey Castle, Devon
Contact Detail:
Bovey Castle, Devon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Bovey Castle, including its awards and unique offerings, will help you engage confidently with guests and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Showcase your customer service skills in real-time. If you have the opportunity, visit the hotel as a guest or even call the reception to experience their service first-hand. This will give you insights into their approach and allow you to discuss your observations during the interview.
✨Tip Number 3
Network with current employees or follow them on social media. Engaging with the Eden Hotel Collection's team on platforms like Instagram can provide you with insider knowledge about the company culture and values, which you can reference in your discussions.
✨Tip Number 4
Prepare to demonstrate your IT skills. Since being IT savvy is crucial for this role, consider brushing up on relevant software or systems commonly used in hotel management. Being able to discuss your proficiency will set you apart from other candidates.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise your people skills and attention to detail, as these are crucial for a Hotel Receptionist.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service. Mention specific examples of how you've positively impacted guest experiences in the past, and align your values with those of Eden Hotel Collection.
Showcase IT Skills: Since the role requires good computer skills, mention any relevant software or systems you are familiar with. If you have experience with hotel management software, be sure to include that as well.
Highlight Communication Skills: Given the importance of communication in this role, ensure you demonstrate your proficiency in English, both written and spoken. You might want to include examples of how you've effectively communicated with guests or team members in previous positions.
How to prepare for a job interview at Bovey Castle, Devon
✨Showcase Your People Skills
As a Hotel Receptionist, your ability to connect with guests is crucial. During the interview, share examples of how you've provided exceptional customer service in the past, highlighting your warm and genuine approach.
✨Demonstrate Attention to Detail
The role requires strong attention to detail, so be prepared to discuss how you ensure accuracy in tasks like room allocations and billing. Mention any specific experiences where your attention to detail made a positive impact.
✨Exhibit Your IT Savviness
Since the job involves using various computer systems, be ready to talk about your technical skills. Discuss any relevant software you've used and how quickly you adapt to new technologies.
✨Embrace the Fast-Paced Environment
The hospitality industry can be hectic, so convey your ability to thrive under pressure. Share stories that illustrate your 'can do' attitude and how you manage multiple tasks efficiently while maintaining a positive guest experience.
