At a Glance
- Tasks: Lead a friendly team to ensure guests have a warm welcome and smooth arrival.
- Company: Remote hotel offering a unique working environment with a focus on hospitality.
- Benefits: Flexible contracts, generous leave, monthly tips, and exclusive discounts.
- Other info: Access to wellbeing support, growth opportunities, and family-friendly policies.
- Why this job: Be the first friendly face for guests and enhance their experience every day.
- Qualifications: Strong communication skills and a passion for delivering exceptional service.
The predicted salary is between 25000 - 30000 £ per year.
We offer minimum 37.5‑hour per week employment contracts. We understand that everyone's needs are different and are happy to discuss part‑time contracts to fit your schedule. Live‑in accommodation is available. Our hotel is in a very remote location and is not accessible by public transport.
Responsibilities
- Lead by example as the first friendly face our guests encounter, ensuring a warm welcome and smooth arrival experience.
- Manage the team of resort porters, coordinate luggage assistance, guest escorts, and the upkeep of entrances and public areas to the highest standards.
- Ensure seamless service across all guest touchpoints by providing information on facilities, assisting with transport or deliveries, and working closely with the reception team to uphold exceptional hospitality standards.
Qualifications
- Professional, knowledgeable, and dedicated to delivering first‑class experiences to guests and hotel residents.
- Highly attentive with strong communication and interpersonal skills and confident building relationships with guests and the hotel team.
- Friendly and enthusiastic with a drive to enhance quality service and guest satisfaction.
Benefits
- Full‑time (37.5 hours per week) or part‑time contracts tailored to your lifestyle.
- Every hour worked beyond your contracted hours will either be paid or given as lieu time.
- Generous time off: 31 days of leave, increasing to 33 with service.
- Monthly tips: Fairly shared service charge/gratuities, all paid on the second pay date in the month.
- Discounts & perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & wellness plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable commuting: Cycle‑to‑work and electric vehicle leasing options.
- Exclusive EHC perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- Happy Hub: Reward and recognition platform for peer‑to‑peer cards, monetary rewards, Employee of the Month, and long‑service vouchers.
- Wellbeing support: Financial, mental, and physical wellbeing support via our teams and Hospitality Action.
- Employee communications: Stay connected through Eden Engage for team news.
- Growth opportunities: Apprenticeships and leadership programs like RISE & THRIVE.
- Family‑friendly policies: Enhanced leave and return‑to‑work financial support for life’s key moments.
- Everyday essentials: Free parking, meals on duty, uniform provided, and footwear allowance.
EEO statement
Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives.
Head Porter employer: Bovey Castle, Devon
As a Head Porter at our remote hotel, you will be part of a welcoming team that prioritises exceptional guest experiences and offers flexible working arrangements tailored to your lifestyle. With generous benefits including 31 days of leave, access to health and wellness plans, and opportunities for professional growth through apprenticeships and leadership programmes, we foster a supportive work culture that values every employee's contribution. Enjoy unique perks such as discounted stays and exclusive savings while being part of a community that celebrates diversity and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Head Porter
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, take a virtual tour or read up on their services. This way, you can show off your knowledge and enthusiasm for the role, making you stand out as the perfect fit.
✨Tip Number 2
Practice your people skills! As a Head Porter, you'll be the first friendly face guests see. Role-play with a mate to nail down how you'd greet guests and handle any tricky situations. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips about the hotel culture and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team. Don’t miss out!
We think you need these skills to ace Head Porter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and share why you’re passionate about hospitality.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we’re looking for in a Head Porter. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Bovey Castle, Devon
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Head Porter. Familiarise yourself with the hotel’s services and how you can enhance guest experiences. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your People Skills
As the first friendly face guests encounter, it's crucial to highlight your communication and interpersonal skills. Prepare examples of how you've built relationships with guests or resolved conflicts in previous roles. This will show that you can create a welcoming atmosphere.
✨Demonstrate Leadership Qualities
Since you'll be managing a team of porters, be ready to discuss your leadership style. Share specific instances where you've led a team or coordinated efforts to ensure smooth operations. This will illustrate your ability to lead by example and maintain high standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s culture, team dynamics, and growth opportunities. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
