At a Glance
- Tasks: Be the friendly face at our pool and gym, ensuring a safe and enjoyable experience for guests.
- Company: Join an award-winning hotel known for its fantastic workplace culture and employee wellbeing.
- Benefits: Enjoy 31 days of leave, monthly tips, and exclusive discounts at over 800 retailers.
- Other info: Full training provided, with opportunities for growth through apprenticeships and leadership programs.
- Why this job: Make a real impact in hospitality while developing your skills in a supportive environment.
- Qualifications: Great interpersonal skills and a passion for helping others; experience is a bonus but not essential.
The predicted salary is between 15000 - 20000 £ per year.
We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2025 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence. Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) by Devon Tourism.
Please note: our hotel is in a very remote location and is not accessible by public transport.
As a Pool Attendant, you will be a visible presence in and around the pool area, greeting guests and building a rapport with members or residents alike. You will be working within company and legal guidelines, keeping yourself, colleagues and customers safe within the pool area. This is a varied and interesting role that will encompass the pool and gym areas.
Your role will involve ensuring the pool, gym and changing areas are clean and tidy, towels are replenished, and guests adhere to session timings. A basic swimming ability is required to ensure safety around the pool area. Salary is based on a 16 hour working week.
What you’ll need:
- Fantastic interpersonal skills, friendly and enthusiastic;
- The confidence to build relationships with guests and members of the hotel team;
- Attention to detail with a common sense approach;
- Experience isn’t a deal breaker but a passion for looking after people and genuine interest in the leisure industry would be of benefit. Full training will be provided to enable you to feel confident in your role.
- This position may be subject to a DBS check.
What’s in it for you:
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care: We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Want to hear more about ‘Life at Eden?’ Follow us on Instagram @ehcpeople.
General Assistant employer: Bovey Castle, Devon
Eden Hotel Collection is an award-winning employer that prioritises employee wellbeing, engagement, and recognition, making it a fantastic place to work as a General Assistant. With generous time off, extensive health and wellness plans, and a culture of collaboration and care, employees are supported in their personal and professional growth while enjoying exclusive perks and a strong sense of community. Located in a beautiful yet remote area, this role offers a unique opportunity to be part of a team that values your contributions and fosters a positive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interpersonal skills! Since this role is all about building relationships, try role-playing with a friend or family member. This will help you feel more confident when it comes to greeting guests and making them feel welcome.
✨Tip Number 3
Be ready to showcase your passion for the leisure industry! Think of examples from your life where you've gone above and beyond to help others. This will demonstrate your enthusiasm and commitment to providing excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our award-winning team at Eden Hotel Collection!
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we’re looking for. Mention your fantastic interpersonal skills and any relevant experiences that showcase your passion for looking after people.
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit for the General Assistant role at Bovey Castle.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Bovey Castle, Devon
✨Know the Company
Before your interview, take some time to research Eden Hotel Collection. Familiarise yourself with their awards and values, like their commitment to employee wellbeing and inclusivity. This will show your genuine interest in the company and help you connect with the interviewers.
✨Show Off Your Interpersonal Skills
As a General Assistant, you'll need fantastic interpersonal skills. Prepare examples of how you've built rapport with guests or colleagues in the past. Think about times when your friendly attitude made a difference in someone's experience.
✨Demonstrate Attention to Detail
In this role, attention to detail is key. Be ready to discuss how you ensure cleanliness and safety in previous jobs or experiences. You might even want to mention specific tasks you've handled that required a keen eye for detail.
✨Express Your Passion for Hospitality
Even if you don't have extensive experience, showing a genuine passion for looking after people can set you apart. Share why you’re interested in the leisure industry and how you believe you can contribute to creating a welcoming environment at the hotel.
