At a Glance
- Tasks: Manage events and reservations, ensuring exceptional service and memorable experiences for guests.
- Company: Award-winning hotel known for employee wellbeing and a collaborative culture.
- Benefits: Generous time off, monthly tips, exclusive discounts, and health & wellness plans.
- Other info: Opportunities for growth through apprenticeships and leadership programs.
- Why this job: Join a values-led team and make a real impact in a dynamic hospitality environment.
- Qualifications: Experience in events or hospitality, strong communication skills, and a passion for people.
The predicted salary is between 28665 - 35035 £ per year.
Our hotel is in a very remote location and is not accessible by public transport.
This role is perfect for someone who thrives in a busy environment, is naturally organised and enjoys building genuine relationships with our guests. You’ll bring together your passion for exceptional service with a commercial mindset, ensuring every enquiry is handled with care while maximising every opportunity to drive revenue. As Events & Reservations Manager, you’ll oversee the journey from initial enquiry through to booking and, for events, through to the day itself. You’ll be a natural reader of people, able to understand what a guest is looking for and turn their vision into a memorable experience.
You’ll manage conference, wedding and event enquiries alongside hotel reservations, ensuring our guests receive prompt, knowledgeable and personal service throughout. You’ll also have a strong understanding of our packages, promotions and sales opportunities, using these to maximise revenue and drive rates in line with our competitive set and luxury positioning.
What you’ll need:
- Previous experience in a similar events, reservations, sales or hospitality role, ideally within a hotel or similar luxury environment
- A genuine passion for people, with the ability to build natural rapport and develop strong guest relationships
- A commercial mindset, with the confidence to identify sales opportunities and drive revenue
- Excellent organisational skills and the ability to manage multiple enquiries, events and priorities while maintaining great attention to detail
- Strong communication skills, both written and verbal
- A proactive, positive ‘give it a go’ attitude, with the resilience to handle challenges and find solutions
- Strong IT and administration skills
- The ability to work at pace and enjoy the buzz of a busy environment
- A true team player who enjoys working collaboratively and supporting colleagues
- Experience of Hart PMS would be beneficial but is not essential
What’s in it for you:
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care:
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.
Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople
Events & Reservations Manager employer: Bovey Castle, Devon
Bovey Castle Devon is an exceptional employer that prioritises a warm and welcoming work environment, where every team member plays a vital role in creating memorable guest experiences. With a focus on employee growth and development, staff are encouraged to enhance their skills while enjoying the unique advantage of working in a stunning remote location that fosters both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Events & Reservations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bovey Castle, Devon. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bovey Castle, Devon
Don't be shy about reaching out to Bovey Castle, Devon directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events & Reservations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bovey Castle, Devon and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bovey Castle, Devon
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
