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For Companies At a Glance
- Tasks: Lead IT support for a major energy project, ensuring efficient service delivery and infrastructure management.
- Company: Join VSL, a key player in the UK's energy sector with a collaborative culture.
- Benefits: Enjoy a competitive salary, pension, health coverage, and career development opportunities.
- Why this job: Make a real impact on a nationally significant project while tackling technical challenges.
- Qualifications: Experience in IT support, especially in Microsoft environments, and strong troubleshooting skills.
- Other info: Be part of a diverse team dedicated to excellence and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
We are seeking an IT Support Engineer to lead the delivery of local and remote IT services for VSL’s operations at Sizewell C. This role is responsible for ensuring robust, efficient, and responsive IT support to project staff, while overseeing the setup, deployment, and maintenance of IT infrastructure across site offices. You will manage 2nd line support services, coordinate with external suppliers, and ensure all IT systems meet performance, compliance, and security requirements.
Main Responsibilities
- IT Service Delivery
- Provide and oversee 2nd line IT support to project teams, both locally and remotely.
- Ensure incidents and service requests are resolved in line with agreed SLAs via phone, email, service desk system, and face-to-face.
- Manage escalation of service incidents to internal teams or external suppliers, ensuring timely resolution.
- System & Infrastructure Management
- Install and configure server hardware, operating systems, and applications.
- Build and deploy desktops, laptops, and tablets using Microsoft OSD and SCCM.
- Manage deployment of IT infrastructure for new site offices, including installation, testing, and cataloguing of network assets.
- Oversee installation and configuration of software packages across the project.
- Governance & Asset Management
- Ensure accurate and timely recording of all IT asset movements in the asset register.
- Maintain IT documentation and procedures for knowledge sharing across support teams.
- Monitor compliance with company IT standards, policies, and security requirements.
- Lead and mentor IT support staff, ensuring a proactive and customer-focused service.
- Share technical knowledge and provide training where required.
- Support project IT management in delivering IT-related projects and initiatives.
- Collaborate with cross-functional project teams to ensure IT services meet operational needs.
Candidate Profile
Education & Experience
- Proven experience in IT support management, preferably within large-scale infrastructure, construction, or industrial projects.
- Background in service desk operations within a Microsoft environment is essential.
- Strong experience with PC/Desktop support including Windows 7/10, Server 2008/2012, MS Office 2013, Office 365, Active Directory, and VPNs.
- Industry certifications (e.g., CompTIA A+, ITIL Foundation v3, Microsoft Certified, BTEC Level 3 in IT or similar).
Technical Skills
- Proficiency in Microsoft OSD and SCCM for device deployment.
- Good understanding of IPv4 networking and associated equipment.
- Strong troubleshooting, problem-solving, and incident management skills.
Personal Attributes
- Well-organised and able to prioritise workload effectively.
- Strong communication skills with the ability to engage users at all levels.
- Autonomous, proactive, and collaborative team player.
- Able to take ownership and drive service improvements.
Why Work With Us?
- Impactful Work: Deliver IT services that support one of the UK’s most complex and nationally significant energy projects.
- Technical Challenge: Lead IT support across a dynamic, multi-site project environment with cutting-edge digital infrastructure.
- Career Growth: Opportunities for training, development, and progression within VSL and the wider Bouygues group.
- Collaborative Culture: Work alongside a skilled, diverse, and supportive team committed to excellence.
- Competitive Package: Attractive salary and benefits, including pension and health coverage.
Interested? Apply now and let’s build the great structures of tomorrow together!
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IT Support - Sizewell employer: Bouygues Construction SA
Contact Detail:
Bouygues Construction SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support - Sizewell
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might have insights into the Sizewell project. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of the specific tools mentioned in the job description, like Microsoft OSD and SCCM. We want you to shine when discussing your experience with these technologies!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled IT issues in the past, especially in high-pressure environments. This will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support - Sizewell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support role at Sizewell. Highlight your experience with 2nd line support, Microsoft environments, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention specific experiences that relate to the job description.
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical skills, especially with Microsoft OSD, SCCM, and troubleshooting. We love seeing candidates who can demonstrate their hands-on experience with the tools we use every day.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bouygues Construction SA
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 7/10, Server 2008/2012, and Microsoft OSD. Be ready to discuss your experience with troubleshooting and incident management, as these will be key in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past, particularly in a service desk environment. Highlight your ability to manage escalations and work with external suppliers to ensure timely resolutions.
✨Demonstrate Your Organisational Skills
Since the role requires managing multiple tasks and priorities, think of ways to showcase your organisational skills. Discuss how you keep track of IT asset movements and maintain documentation for knowledge sharing.
✨Engage with Your Interviewers
Remember, communication is key! Be prepared to engage with your interviewers by asking insightful questions about the team and projects. This shows your interest in the role and helps you assess if it’s the right fit for you.