Store Manager in Kingston upon Thames

What will your duties be

as Store Manager?

• Manage and motivate colleagues with training, feedback, delegation, local incentives and effective communication
• Demonstrate and establish the highest levels of customer service through our bra fitting experience to deliver the ultimate Boux Avenue shopping experience
• Build relationships with head office departments and openly network across the business
• Display a passion in the brand by being an ambassador; leading by example for the team to follow
• Maximise sales through the delivery of excellent selling and service
• Visual merchandising of the store showcasing a creative flair and an eye for fashion
• Efficient colleagues administration completed in a timely manner such as creating rotas, payroll and pay queries, starters, leavers, change in circumstances, uniform orders and training programme progress checks
• Plan ahead for scheduled events such as promotional changes utilising all team members and their skills ensuring consistent presentation standards
• Appraise staff regularly using the relevant assessment methods i.e. probationary and annual review
• Coach colleagues when there is a short fall in individual performance, conduct or time keeping and attendance and taking the appropriate performance management action if necessary as advised by line manager / HR Department
• Recruit colleagues as agreed with area manager using the competency interviewing format
• Complete and analyse all daily and weekly sales documentation reacting quickly to varying sales performance and trends and developing management teams understanding
• Except overall responsibility for security and loss prevention in store, with regards to compliance procedures in line with company policy
• Initiate new ideas for change within own area of responsibility and handle objections / obstacles to change in a positive manner
• Communicate targets to each colleague and store management through meetings, diaries and handovers
• Create an environment of mutual trust and respect and ensure that achievements are recognised and celebrated

What are we looking for in you?

• Results Focus – achieve goals, targets, provide excellent customer service and objectives in agreed deadlines
• Management Controls – ensure colleagues understand and carry out their key responsibilities, guarantee all tasks are effectively managed and completed, react to objectives and achieve business objectives
• Team Building – motivate the team and utilise their different qualities to enhance the overall effectiveness of the team
• Planning and Organising – effectively schedule and overcome obstacles and adjust plans as necessary, ensuring the right people are in the right place, at the right time
• Leadership and communication
• Colleague Development and Performance Management – train, coach and develop colleagues and take ownership for performance issues and manage conflict effectively. Take responsibility for recruitment and selection

Are there any benefits?

In return, you will be offered a competitive salary, good holiday entitlement, fun working environment with regular social events and some great benefits including generous discounts across the brands within Theo Paphitis Retail Group.