At a Glance
- Tasks: Maximise sales and deliver excellent customer service while inspiring your team.
- Company: Join Boux Avenue, a trendy London-based lingerie brand with a vibrant culture.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts across brands.
- Other info: Dynamic role with opportunities for personal growth and regular social events.
- Why this job: Be a brand ambassador and make a real impact in a fun, inclusive environment.
- Qualifications: Retail management experience and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
Who are we? Boux Avenue is the cool, young, London-based lingerie, nightwear and swimwear brand, with 27 stores across the UK and a thriving ecommerce business. Founded in April 2011, the brand describes its core aesthetic as a blend of the sweet and the sexy, with its bi-annual collections designed by their in-house team. Pitched at what the brand calls an 'accessible luxury' price tag, Boux Avenue's reputation is founded not only on the femininity of its products, but also on their quality, comfort and fit, backed up with the offer of a free and expert bra fit service in all of its stores. No matter what your age, size or style, Boux Avenue is an inclusive brand for everybody. Available in sizes 28-40, A-G cups and sizes 6-18. With an unrivalled eye for detail and passion for customer service, Boux Avenue is your ultimate destination whether you're looking for everyday essentials or something a little sexier.
What will your duties be as a Team Manager?
- Maximise sales, through the delivery of excellent selling & service
- Support the Store Manager to recruit, develop & motivate the team using effective management skills & behaviours
- Display a passion in the brand by being an ambassador for the brand & inspire others within the team to deliver the same
- Follow up and maintain all management controls that are in place including; stock, security, admin, cost control, H&S and shrinkage at all times
- Introduce new promotions, Loyalty scheme and bra fit enthusiastically to colleagues and customers
- Give effective and timely feedback to colleagues on achievement of goals, targets and objectives and ensure colleagues are aware of forthcoming expectations in terms of goals, targets and objectives
- Demonstrate and establish the highest levels of customer service by coaching colleagues to deliver the Boux Avenue Shopping experience consistently
- Support the Store Manager to drive and deliver Balanced Score Card objectives
What are we looking for in you?
- Proven experience within retail management - supervisor level or above
- Passion, enthusiasm for the Boux brand and the ability to become an ambassador for the brand & inspire others within the team to deliver the same
- Experience within a fast-paced multi-tasking environment
- Experience delivering exceptional customer service
- Ability to motivate the team and utilise their different qualities to enhance the overall effectiveness of the team
- Ability to effectively schedule and overcome obstacles and adjust plans as necessary, ensuring the right people are in the right place at the right time
- Ability to react quickly to change and implement it positively
- Clear strong communication skills
Are there any benefits?
- Competitive salary
- Generous holiday entitlement
- Fun working environment with regular social events
- Generous discounts across Boux Avenue, Ryman and Robert Dyas brands
Key Holder 12 Hours in Reading employer: Boux Avenue
Boux Avenue is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong focus on employee growth, we offer numerous opportunities for professional development alongside competitive benefits such as a generous holiday allowance and exclusive staff discounts. Join us to be part of a passionate team dedicated to enhancing the digital experience in the vibrant e-commerce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Key Holder 12 Hours in Reading
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Boux Avenue, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Key Holder 12 Hours in Reading
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Boux Avenue that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Boux Avenue will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Boux Avenue and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Boux Avenue
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Boux Avenue, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Boux Avenue!
