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For Companies At a Glance
- Tasks: Solve technical issues and provide exceptional customer support for cloud-based applications.
- Company: Join Preservica, a leader in digital preservation technology.
- Benefits: Competitive salary, tailored career development, and annual training allowance.
- Why this job: Make a real difference while enhancing your technical skills in a dynamic environment.
- Qualifications: Experience in technical support and a passion for problem-solving.
- Other info: Opportunities for growth in a fast-growing market sector.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Support Engineer – 2nd Line role at Bouwdroger.com. Can you get to the heart of a user's technical issues? Do you intuitively grasp the workings of SaaS based application software? Do you get a buzz from solving that ticket? We are Preservica and we are changing the way organisations safeguard their digital information. As a world‑leader in digital preservation technology, our award‑winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe. To maintain our growth, we believe in hiring strong technical talent and then supporting that talent to grow with us. Right now we are looking for an ambitious technical support professional with a passion for customer service excellence who wants to take their career to the next level and make a real difference to our customer base.
About You
You will need a passion for customer service excellence, you enjoy interacting with customers, you thrive on solving technical problems and are driven by a desire to learn and enhance your knowledge and capabilities. You communicate well at all levels and through all channels. As part of a growing team you will need to be self‑motivated, highly organised and able to multitask and prioritise. Ideally you will have experience with the technologies listed below, but a desire to make a difference and help our customers are the most important qualities.
The Role
Our customers are a diverse group of technical and non‑technical users spread around the world, with your focus on UK and European customers. They mostly use cloud‑hosted solutions with some on‑premise and require remote support for all of their questions and issues. This role will support all aspects of system use and will involve complex problem solving, issue replication, relationship management and communicating with all levels of technical ability both internally and externally.
Requirements
- Proven working experience in enterprise technical support or as a technical engineer in a cloud‑based SaaS environment
- Experience supporting cloud‑based applications
- An understanding of web‑based/java application technologies (Apache, Tomcat, http(s), web services)
- Experience with network technologies and their troubleshooting
- Experience with databases, APIs, and basic scripting languages (e.g., Python, SQL)
- Exposure to M365/SharePoint admin functions
- XML experience would be desirable
Attributes
- Solid communication skills, both written and verbal.
- The ability and willingness to build positive working relationships with customers and colleagues.
- Problem‑solving and analytical skills that you can apply to solve technical problems and deliver results on time.
- Self‑motivated, delivery focused, works equally well independently and in teams.
- Highly organised with a strong command of detail.
- Comfortable with balancing priorities and multitasking.
- A passion for innovation and a desire to learn.
What We Offer
As well as a competitive salary and benefits package, we also offer great future prospects in a fast‑growing market sector. From improving your technical abilities to developing leadership skills, we can offer tailored career development based on your aspirations. This is supported by our focus on personal development and training – all our staff have an annual training allowance, which can be used to learn new technologies, develop soft skills or earn recognised professional qualifications. Preservica are an Equal Opportunities Employer.
Support Engineer - 2nd Line in Abingdon employer: Bouwdroger.com
Contact Detail:
Bouwdroger.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - 2nd Line in Abingdon
✨Tip Number 1
Get to know the company inside out! Research Preservica and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves tackling technical issues, try simulating common support scenarios. This will prepare you for those tricky questions during interviews and demonstrate your analytical abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Preservica team.
We think you need these skills to ace Support Engineer - 2nd Line in Abingdon
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for helping customers in your application. We want to see that you genuinely enjoy solving problems and making a difference in users' experiences.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Support Engineer role. Mention specific skills and experiences that align with the job description, especially around SaaS and technical support.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bouwdroger.com
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud-based applications and the specific technologies mentioned in the job description, like Apache, Tomcat, and APIs. Being able to discuss these confidently will show that you're not just a candidate, but a potential asset to their team.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think of specific tickets you've resolved or complex problems you've solved. This will demonstrate your analytical skills and your passion for customer service excellence.
✨Communicate Clearly and Effectively
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on clear communication to show that you can bridge the gap between tech jargon and user-friendly language.
✨Demonstrate Your Passion for Learning
Express your eagerness to grow and learn new technologies. Mention any relevant courses or certifications you've pursued, and be ready to discuss how you stay updated with industry trends. This will resonate well with their focus on personal development and training.
