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- Tasks: Join our team to integrate legacy data into innovative digital preservation solutions.
- Company: Preservica, a leader in active digital preservation technology.
- Benefits: Competitive salary, career development, and hybrid work options.
- Why this job: Make an impact in digital archiving while working with cutting-edge technology.
- Qualifications: Experience in technical support or customer success, with Python skills preferred.
- Other info: Dynamic role with opportunities for professional growth and learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
You are an accomplished Python developer, you know your way around APIs, have a strong handle on supporting or configuring SaaS solutions and you thrive on customer interaction. Are you ready to make your mark on future-proof software? We are Preservica and our groundbreaking active digital preservation solutions are at the razor’s edge eliminating the challenge of file obsolescence, data ROT and more, addressing the need for smart digital preservation technology. Our award‑winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe.
The Role
Working as part of the integration team with new customers and their IT teams across a range of commercial and government sectors, your key role will be the successful uptake and integration of their legacy data into Preservica's Active Digital Preservation solution. You will be hands on in the upload and ingest of large volumes of digitised and born‑digital content, configuring roles and security and integrating and mapping to catalogues and metadata standards. Ideally with a background in either technical support or customer success within a records management or SaaS service environment, you will be familiar with real‑life best‑practice workflows, ingest routines and data/metadata mapping, using custom scripts and APIs. Equally you will have sound customer‑centric skills and a positive can‑do attitude.
Responsibilities
- Lead portions of customer onboarding projects, including data ingest and metadata mapping.
- Develop and maintain scripts (Python, PowerShell, or similar) to automate customer workflows.
- Work with APIs to support integrations.
- Collaborate with senior team members to troubleshoot and resolve customer issues.
- Contribute to customer satisfaction by providing clear communication and timely support.
- Document processes and contribute to knowledge‑base articles for both customers and internal teams.
- Stay curious about emerging trends in digital archiving and SaaS integration.
Qualifications
- 5 years of professional experience in a technical support, customer success, or IT role.
- Working knowledge of Python or another scripting language.
- Familiarity with APIs, XML, JSON, or other structured data formats.
- Understanding of metadata standards or digital archiving concepts (preferred but not required).
- Strong analytical and troubleshooting skills.
- Excellent communication skills and a customer‑first mindset.
- Ability to work independently and as part of a team.
Location
This role can be operated as a hybrid role with monthly days in our Abingdon office.
Benefits
As our business continues to grow we believe in investing in our people and giving them the support and tools to keep us on track. As well as a competitive salary and benefits package, we offer tangible career development opportunities and dedicated training time to support professional growth. Preservica is an equal opportunities employer.
Customer Success Engineer - Associate in Abingdon employer: Bouwdroger.com
Contact Detail:
Bouwdroger.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer - Associate in Abingdon
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success and technical support. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Show off your skills! If you’ve worked on relevant projects, create a portfolio or GitHub repository to showcase your Python scripts and API integrations. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Preservica.
We think you need these skills to ace Customer Success Engineer - Associate in Abingdon
Some tips for your application 🫡
Show Off Your Python Skills: Make sure to highlight your Python development experience in your application. We want to see how you've used it in real-world scenarios, especially in relation to APIs and SaaS solutions.
Customer-Centric Approach: Since this role is all about customer interaction, share examples of how you've successfully supported customers in the past. We love a positive can-do attitude, so let that shine through!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it's necessary to showcase your skills.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Bouwdroger.com
✨Know Your Tech Inside Out
Make sure you brush up on your Python skills and get comfortable with APIs. Be ready to discuss how you've used these in past roles, especially in customer success or technical support. Having specific examples will show that you can hit the ground running.
✨Understand the Customer's Needs
Before the interview, research Preservica and its active digital preservation solutions. Think about how you can contribute to customer onboarding projects and what challenges customers might face. This will help you demonstrate your customer-centric mindset during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Highlight your analytical skills and how you’ve collaborated with teams to resolve customer problems. This will showcase your ability to troubleshoot effectively, which is key for this role.
✨Be Ready to Discuss Automation
Since the role involves developing scripts to automate workflows, be prepared to talk about any relevant experience you have. Bring examples of scripts you've written or automated processes you've implemented, as this will demonstrate your hands-on experience and technical prowess.
