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- Tasks: Make and receive calls to help customers manage their debts professionally.
- Company: Join Bristow and Sutor Group, a leading debt recovery firm in the UK.
- Benefits: Earn a competitive salary with bonuses, enjoy a casual dress code, and hybrid working options.
- Why this job: Make a real difference by helping people clear their debts while earning great rewards.
- Qualifications: Experience in call centres or credit control, with strong communication and IT skills.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 23810 - 30000 £ per year.
As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre. Credit Style is part of the Bristow & Sutor Group, employing over 450 people in debt recovery throughout the UK. We work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.
Working shifts run between 8 am to 8 pm, Monday to Friday; the primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts. Salary wise, you can expect a basic salary from £23,810 per annum plus a monthly bonus based on your performance, giving you a realistic earning potential of £30,000 + per year (from April 1st 2025). This is a full‑time permanent role working 37.5 hours, and our office is based in the S3 Post Code Area!
PositionYou will be:
- Making and receiving telephone calls from businesses and individuals to recover outstanding debts.
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone.
- Entering accurate records of conversations and payment agreements into a customer database.
- Following processes and guidelines regarding debt collection.
- Working in an open plan, contact centre environment achieving personal and team targets.
- Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around.
- Previous experience working in a call centre or credit control type role is important.
- Clear and confident communication skills both writing/data entry and over the telephone.
- Being comfortable working to targets earning more money based on your achievements.
- Strong IT skills we use different technologies and systems and need you to pick these up quickly.
- Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations.
- Problem solving abilities able to ask the right questions to get the information you need.
- Welcoming working environment.
- Casual smart dress code.
- Company pension.
- Colleague discount scheme.
- Christmas Savings Scheme.
- Free on-site parking.
- Employee Assistance Programme.
- Attractive bonus, incentives and performance rewards.
- Death in service benefit.
- Hybrid working (subject to reaching required standards).
Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment. Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.
Telephone Collections Agent at Bristow and Sutor Group in Sheffield employer: Boutique and Lifestyle Lodging Association
Contact Detail:
Boutique and Lifestyle Lodging Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Collections Agent at Bristow and Sutor Group in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bristow and Sutor Group. Understand their values and how they operate in debt recovery. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play some common call scenarios with a friend or family member. This will help you feel more confident when handling those tricky conversations with customers. Remember, it's all about staying calm and professional!
✨Tip Number 3
Show off your tech skills! Since you'll be using various systems, make sure to highlight any relevant IT experience during your interview. If you’ve used similar technologies before, let them know how quickly you can adapt to new systems.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Telephone Collections Agent at Bristow and Sutor Group in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telephone Collections Agent role. Highlight any relevant experience in call centres or credit control, and don’t forget to showcase your communication skills – they’re key for this job!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your problem-solving abilities and how you handle difficult conversations with customers – we love that kind of stuff!
Show Off Your IT Skills: Since we use various technologies and systems, it’s important to mention your strong IT skills in your application. If you’ve worked with specific software before, give us the details – it’ll help you stand out!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Boutique and Lifestyle Lodging Association
✨Know Your Stuff
Before the interview, make sure you understand the role of a Telephone Collections Agent. Familiarise yourself with debt recovery processes and the types of conversations you might have. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Role-play some common scenarios you might face during calls, especially difficult conversations. Practising how to handle objections or sensitive topics can really boost your confidence and prepare you for the real thing. Plus, it shows the interviewer that you're proactive!
✨Show Off Your Skills
Highlight your previous experience in call centres or credit control roles. Be ready to discuss specific examples where you've successfully handled challenging situations or met targets. This will demonstrate your ability to thrive in a target-driven environment, which is key for this job.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or performance metrics. This not only shows your interest but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!
