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For Companies At a Glance
- Tasks: Engage with customers over the phone to recover outstanding debts and manage sensitive conversations.
- Company: A leading UK-based Debt Recovery Company with a focus on customer engagement.
- Benefits: Competitive salary, hybrid working options, and various employee benefits.
- Why this job: Join a dynamic team and develop your communication skills while making a difference.
- Qualifications: Experience in a call centre and strong communication skills are essential.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A UK-based Debt Recovery Company is seeking a full-time Debt Collection Agent to engage with customers over the phone and assist in recovering outstanding debts. The role involves managing sensitive conversations, recording details accurately, and achieving targets.
Ideal candidates should have:
- Experience in a call centre
- Strong communication skills
- The ability to work with various technologies
Offered in Sheffield, the job comes with a competitive salary and various employee benefits including hybrid working options.
Debt Collections Call Specialist - Hybrid in Sheffield employer: Boutique and Lifestyle Lodging Association
Contact Detail:
Boutique and Lifestyle Lodging Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Collections Call Specialist - Hybrid in Sheffield
✨Tip Number 1
Practice your phone skills! Since you'll be engaging with customers over the phone, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with handling sensitive conversations.
✨Tip Number 2
Know your stuff! Familiarise yourself with common debt collection practices and regulations. This will not only help you in conversations but also show potential employers that you're serious about the role.
✨Tip Number 3
Be tech-savvy! Brush up on your tech skills since you'll be using various technologies in this role. If you’re not familiar with certain tools, take some time to learn them before your interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Debt Collections Call Specialist - Hybrid in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in call centres and any relevant skills. We want to see how your background fits with the role of a Debt Collection Agent, so don’t be shy about showcasing your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the position and how your previous experiences make you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Remember, we’re looking for someone who can manage sensitive conversations, so show us you can communicate effectively right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the job and our company there!
How to prepare for a job interview at Boutique and Lifestyle Lodging Association
✨Know Your Stuff
Before the interview, make sure you understand the debt collection process and the specific challenges that come with it. Brush up on relevant laws and regulations in the UK, as well as the company's values and mission. This will show that you're genuinely interested and prepared.
✨Practice Makes Perfect
Since this role involves sensitive conversations, practice your communication skills. Role-play common scenarios you might encounter during calls, focusing on empathy and professionalism. This will help you feel more confident and articulate during the actual interview.
✨Tech Savvy is Key
Familiarise yourself with the technologies commonly used in debt collection, such as CRM systems or call management software. If you have experience with specific tools, be ready to discuss how you've used them effectively in past roles. This will demonstrate your adaptability and readiness for the job.
✨Target-Driven Mindset
Be prepared to talk about how you handle targets and pressure. Share examples from your previous roles where you successfully met or exceeded goals. This will highlight your ability to thrive in a performance-driven environment, which is crucial for a Debt Collection Agent.
