Enforcement Manager in Birmingham

Join to apply for the Enforcement Manager role at Boutique and Lifestyle Lodging Association.

Company Overview: Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years, supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing just over 500 people across the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.

About The Team And Role: We are seeking an experienced enforcement manager with excellent leadership skills who will be part of a larger team of managers that form the Enforcement Department Management team. You will be responsible for the performance and management of a team of Enforcement Agents, ensuring that the department's compliance and collections rates are met along with business and client expectations.

Job Details:

• Pay: £41,000 (DOE)
• Full-time, 42 hours per week, covering Monday to Sunday. Late & early shifts will be required, and a weekend day per month.
• 31 days annual leave (23 plus bank holidays)
• Company car/allowance scheme
• Permanent position
• Location: Hybrid/office based (from Redditch) as required by the business

What You'll Do:

• Assist the Director of Enforcement with the daily running of the department, meeting all operational Enforcer Agent requirements, maintaining a fluid workflow and a consistent approach.
• Drive performance within the Enforcement department, focusing on a dedicated team of individuals, meeting or exceeding expected collection targets and resolving issues that may hinder achieving this objective.
• Support new departmental initiatives to drive performance across the board and for specific clients.
• Identify Enforcer Agent behaviours from daily interaction and data sources, adopting a proactive approach to develop each colleague.
• Undertake regular 1‐2‐1 meetings to support health and wellbeing, motivate a team, and provide coaching and mentoring in the field.
• Report data for the department, ensuring accurate reporting on all aspects of performance.
• Maintain professional relationships with other functions to ensure collective and collaborative achievement of targets and compliance with ethical standards, company policy, and procedure.
• Report safeguarding concerns to the appropriate team, escalating if immediate response is required.
• Assist the compliance department with client or customer complaints, ensuring the internal processes are followed correctly.
• Ensure all colleagues are managed effectively within the Group HR policy and procedures framework.
• Oversee administrative duties relating to enforcement paperwork, reporting lines and audit requirements: GDPR, ISO standards, FORS, CIVEA and other compliance needs.
• Maintain up‐to‐date knowledge of enforcement legislation, company policy and procedure.
• Assist other areas of the department as required, including employed, self‐employed enforcement agents, special operations, projects, deputizing, compliance, technical.

Qualifications:

• Proven experience as a high‐performing Enforcer Agent or Manager.
• Strong leadership and management qualities.
• Change management experience.
• Excellent communication skills.
• Willingness to handle challenging circumstances.
• Client focus with strong values and integrity.
• Effective team player.
• Results‐driven self‐starter.
• Current EA certificate with Taking Control of Goods Level 2 or above.

Benefits:

• Welcoming working environment
• Hastee pay (access to salary before payday)
• Free fruit and drink at all sites
• Employee assistance programme
• Company pension
• Colleague perks scheme
• Christmas Savings Scheme
• Free on‐site parking
• Death in service benefit

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.