Tenant Empowerment Coordinator

Hours: Full time – 37 hours per week – Monday to Friday

About Bournville Village Trust

Bournville Village Trust (BVT) is a charitable trust committed to creating thriving, inclusive neighbourhoods. We work alongside residents, partners, and local services to ensure people feel supported, safe, and able to sustain their tenancies and improve their quality of life.

We are seeking two dedicated Tenant Empowerment Coordinators to provide person-centred support to tenants who may be experiencing challenges that place their tenancy at risk or require practical interventions which may improve their personal circumstances.

The Role

This role is focused on early intervention, practical support, and strong partnership working (both internal and external partnerships). You will work closely with tenants to understand their circumstances, empower them to access the right support, and coordinate with statutory agencies and other support organisations to empower tenants to sustain their tenancy and improve their overall wellbeing.

Key Responsibilities

• Work directly with tenants to identify barriers to sustaining their tenancy, such as financial hardship, health issues, or social isolation
• Provide practical advice, guidance, and signposting to help tenants stabilise and improve their situation
• Build and maintain strong working relationships with voluntary, community, and faith sector organisations, as well as statutory agencies (e.g. local authorities, health services, welfare providers)
• Coordinate multi-agency support for tenants, acting as a consistent point of contact where appropriate
• Advocate on behalf of tenants to ensure their needs and voices are heard by partner organisations
• Promote early intervention and prevention approaches to reduce tenancy breakdown and escalation
• Maintain accurate records and contribute to monitoring outcomes and service improvements
• Working collaboratively with BVT colleagues, external agencies and services to support tenants to sustain their tenancies

Candidate Profile

We are seeking an empathetic, solution-focused, and confident candidates who have experience of working with people facing complex life challenges. We aren’t only seeking candidates with experience in social housing and encourage applicants from all backgrounds (including but not limited to mental health, advocacy and care and support services). Candidates will need to be able to demonstrate that they understand the importance of partnership working and have experience of working with a diverse range of individuals to improve access to services that improve their circumstances.

You will have:

• Strong partnership and multi‑agency working skills
• The ability to build trust and engage tenants in a respectful, strengths‑based way
• Excellent communication, organisation, and problem‑solving skills
• A commitment to equality, inclusion, and trauma‑informed practice
• Experience in person centred support services that includes working knowledge of safeguarding interventions.
• Knowledge of statutory and voluntary sector support services, including welfare, health, and social care

At BVT we offer a comprehensive reward and benefits package to assist and support employees with everyday healthcare costs, savings towards leisure activities and planning for retirement.

These include:

• Basic 32 days holiday (29 days basic, 3 days at Christmas) plus 8 statutory days.
• Flexible Working.
• A competitive employer contributed pension scheme of 10%
• Healthcare scheme which is free to all employees offering cashback towards optical, dental, therapy treatments, consultations and scans together with counselling sessions and a 24 hour helpline.
• Savings on leisure activities with Trust Treats, offering discounted products and services both online and on the high street. You can make savings on your everyday shopping, holidays and insurance.
• Enhanced maternity, paternity, adoption and shared parental leave.
• Extensive support towards learning and development ensuring that all staff are offered opportunities to develop their skills and careers.
• Life assurance 4x annual salary.

Meet BVT – who we are and what do we do?

Creating and sustaining communities where people can thrive is our mission and is based on the principles and legacy of our founder, George Cadbury. We are inspired by his legacy, but not afraid to be bold and innovative to meet the needs of people today and in the future. We provide a diverse and comprehensive range of services to communities in Birmingham and Telford. We own and manage some 4,000 properties, and have significant estate management, commercial and agricultural portfolios.

If you require reasonable adjustments and/or support in completing our application process, please call the HR team at 01216671148 or emailhr@bvt.org.uk . If you have issues with the website and accessing the application form, please use the same contact details.