Resident Engagement Coordinator in Birmingham

Hours: Full-time, Monday to Friday (37 hours/week)

Help shape services through resident influence and engagement

At Bournville Village Trust, we believe residents should have a genuine voice in the services they receive and the communities they live in.

We’re looking for a motivated and enthusiastic Resident Engagement Coordinator to lead the delivery of our Resident Involvement Strategy, creating meaningful opportunities for residents to influence decision‑making, shape services, provide constructive challenge and hold us to account.

This is a highly people-focused role. You’ll build trusted relationships with residents, colleagues and community partners, helping to ensure resident voices are heard and that customer feedback drives continuous improvement across the organisation.

Job Profile

As Resident Engagement Coordinator, you will lead the delivery of BVT’s Resident Involvement Strategy, helping to ensure residents have meaningful opportunities to influence decision‑making, shape services, provide constructive challenge, support continuous improvement and hold BVT to account.

Working across the organisation, you will build positive and trusted relationships with residents, colleagues and community partners to increase participation in resident engagement, scrutiny and governance activities. You will champion resident influence and support colleagues to use resident feedback, insight and challenge to improve services and deliver positive outcomes.

You will develop and coordinate a range of engagement opportunities, recruit and support involved residents, facilitate resident scrutiny activities and ensure residents can see the impact of their involvement. Through effective engagement and collaboration, you will help embed a culture where resident feedback and lived experience inform service delivery and organisational decision‑making.

The role provides an opportunity to make a tangible difference to both residents and colleagues by strengthening resident influence, supporting service improvement and helping BVT continue to place residents at the heart of what we do.

Candidate Profile

We’re looking for an enthusiastic and people‑focused individual who is passionate about customer involvement and engagement and understands the value customers can bring to improving services and shaping decision‑making.

You will have experience of delivering engagement, consultation, customer involvement, scrutiny or similar activities, and be confident building positive relationships with a wide range of people. As the lead for this area, you’ll be comfortable taking ownership of your work, managing priorities and working proactively and collaboratively to deliver outcomes.

You will be a skilled communicator who can quickly establish trust and credibility with customers, colleagues and stakeholders. You’ll enjoy encouraging participation, facilitating discussions and supporting people to share their views and experiences in a meaningful way.

Alongside strong relationship‑building skills, you’ll be able to use feedback, insight and challenge to influence service improvement and support positive change. You’ll be confident working collaboratively across teams, balancing competing priorities and maintaining a strong focus on delivering an excellent customer experience.

Most importantly, you’ll be motivated by making a genuine difference, ensuring residents’ voices are heard and helping to create opportunities for residents to influence the services and communities that matter to them.

At BVT we offer a comprehensive reward and benefits package to assist and support employees with everyday healthcare costs, savings towards leisure activities and planning for retirement.

These include:

• Basic 32 days holiday (29 days basic, 3 days at Christmas) plus 8 statutory days.
• Flexible Working.
• A competitive employer contributed pension scheme of 10%
• Healthcare scheme which is free to all employees offering cashback towards optical, dental, therapy treatments, consultations and scans together with counselling sessions and a 24 hour helpline
• Savings on leisure activities with Trust Treats, offering discounted products and services both online and on the high street. You can make savings on your everyday shopping, holidays and insurance.
• Enhanced maternity, paternity, adoption and shared parental leave.
• Extensive support towards learning and development ensuring that all staff are offered opportunities to develop their skills and careers.
• Life assurance 4x annual salary.

Meet BVT – Who We Are and What We Do

Creating and sustaining communities where people can thrive is our mission and is based on the principles and legacy of our founder, George Cadbury. We are inspired by his legacy, but not afraid to be bold and innovative to meet the needs of people today and in the future. We provide a diverse and comprehensive range of services to communities in Birmingham and Telford. We own and manage some 4,000 properties, and have significant estate management, commercial and agricultural portfolios.

To find out more about our strategic aims and priorities, including place‑shaping, community building, championing people and providing great homes, visit our Corporate Plan 2023-2032: BVT Corporate Plan 2023-32

If our mission and values resonate with you, we’d love to hear from you.

Need Support?

If you require reasonable adjustments or support with your application, please contact the HR team on 0121 667 1148 or email:

hr@bvt.org.uk

If you experience any issues accessing the application form or website, please get in touch using the same contact details

Interview dates:

1 st stage interviews: Friday 27 th November 2026

2 nd stage interviews: Friday 4 th December 2026

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