At a Glance
- Tasks: Provide expert advice and support to students from enrolment to graduation.
- Company: Join a dynamic university team dedicated to enhancing student experiences.
- Benefits: Gain valuable experience, develop skills, and contribute to student success.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Make a real difference in students' lives while building your professional network.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 36000 - 60000 £ per year.
To provide specialist and proactive advice, guidance and support to students throughout the full student lifecycle, from enrolment to graduation.
The post holder will utilise in-depth knowledge of university-wide processes and systems to troubleshoot complex individual student issues, ensuring timely and effective resolution through one-to-one engagement via phone, e-mail and in-person, including collaboration and onward referral to specialist teams where necessary.
Deliver a multi-faceted support service encompassing enquiry handling, casework and proactive student engagement on attendance and participation, aimed at fostering positive relationships and enhancing student outcomes. The role contributes to the delivery of a professional, responsive and student-centred service that enhances the overall student experience, supports student success and ensures the University is represented to the highest standard across all channels of communication.
Main Responsibilities:
- Serve as a key contact point for students, providing detailed and accurate advice on university processes, policies and procedures across all aspects of the student journey, including enrolment throughout the academic year and graduation.
- Manage complex or multi-faceted enquiries, working with students one-to-one to diagnose issues, identify solutions and liaise with relevant teams to achieve resolution.
- Maintain a working knowledge of the University’s academic and administrative frameworks, interpreting and applying these accurately to individual cases.
- Utilise the enquiry and case management systems (e.g. Advocate) to log, track and resolve cases efficiently, ensuring consistent and high-quality support.
- Recognise and act upon situations requiring referral to specialist teams, exercising sound judgment to ensure students receive appropriate support while maintaining service boundaries.
- Identify and report patterns or recurring issues that may indicate systemic challenges, contributing to service improvement discussions and institutional process reviews.
- Provide timely and data-informed feedback to the Student Hub Manager on key issues affecting student engagement, satisfaction and outcomes.
- Support student engagement initiatives and outreach activities aimed at improving attendance, progression and retention.
- Contribute to the ongoing development of digital tools and resources (including chatbot content and self-service materials) to enhance accessibility and accuracy of information.
- Deliver and support themed workshops or drop-in sessions that respond to common student challenges and support wider institutional priorities.
- Provide flexible cross-team support within Student Frontline Services to maintain a seamless student experience during peak periods or staff absences.
- Represent the service and University professionally at key events such as Open Days, Induction, Confirmation.
Student Services Advisor - AskBU employer: Bournemouth University
At Bournemouth University, we pride ourselves on being an exceptional employer that prioritises the growth and well-being of our staff. As a Student Services Advisor, you will be part of a dynamic team dedicated to enhancing the student experience through proactive support and engagement, all within a collaborative and inclusive work culture. With ample opportunities for professional development and a commitment to fostering positive relationships, working at BU not only allows you to make a meaningful impact on students' lives but also offers a supportive environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Advisor - AskBU
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Bournemouth University looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Student Services Advisor - AskBU at Bournemouth University, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Student Services Advisor - AskBU
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Bournemouth University, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Bournemouth University and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Bournemouth University
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Bournemouth University might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Bournemouth University.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
