At a Glance
- Tasks: Engage with prospective students and provide personalised advice to guide their university journey.
- Company: Bournemouth University, a vibrant community focused on student recruitment.
- Benefits: Full-time role with a supportive team and valuable experience in customer service.
- Other info: Fast-paced environment with opportunities to develop your skills.
- Why this job: Make a real difference in students' lives by helping them choose their future.
- Qualifications: Passion for customer service and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
About The Role
The Future Students Enquiry Team is at the heart of Bournemouth University’s student recruitment activity. As the first point of contact for prospective students, we play a vital role in shaping their experience and helping them feel confident in choosing BU. We pride ourselves on delivering friendly, accurate, and personalised advice that supports individuals at one of the most important decision‑making stages of their lives.
In This Dynamic Role, You Will:
- Respond proactively to enquiries from a diverse range of audiences.
- Communicate across multiple channels, including email, phone, live chat, social media, and face‑to‑face interactions.
- Provide clear, accurate and timely information that builds confidence and trust in BU.
- Develop a strong, in‑depth knowledge of BU’s courses, entry requirements and the student journey – from initial enquiry through to enrolment.
About You
- Is genuinely passionate about customer service and student experience.
- Has excellent communication skills and thrives in a fast‑paced environment.
- Understands how high‑quality customer interactions contribute to student recruitment and conversion.
- Can engage confidently with a wide and diverse audience.
Employment Details
This post is offered on a full‑time basis with shift patterns Monday‑Thursday 09:00‑17:00 and Friday 09:00‑16:30. It is a fixed‑term position for 12 months. This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points‑Based System, so BU will not be able to sponsor individuals who require permission to work for this role.
Contact
Interviews will be held on Wed 24 June 2026. For further information and discussion, please contact the enquiry team leader by email FSETteamleader@bournemouth.ac.uk.
Student Recruitment Adviser (Fixed-term, Maternity Cover) employer: Bournemouth University
Bournemouth University is an exceptional employer, offering a vibrant work culture that prioritises student engagement and personal development. As a member of the Future Students Enquiry Team, you will enjoy a supportive environment that values your contributions while providing opportunities for growth in the education sector. Located in the picturesque coastal town of Bournemouth, employees benefit from a dynamic community atmosphere and access to beautiful surroundings, making it an ideal place to work and thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Student Recruitment Adviser (Fixed-term, Maternity Cover)
✨Tip Number 1
Get to know Bournemouth University inside out! Familiarise yourself with the courses, entry requirements, and the student journey. This knowledge will help you engage confidently with prospective students and show them why BU is the right choice.
✨Tip Number 2
Practice your communication skills! Whether it’s over email, phone, or face-to-face, being clear and friendly is key. Role-play with a friend or family member to get comfortable with different scenarios you might encounter.
✨Tip Number 3
Be proactive in your approach! Don’t wait for enquiries to come to you; reach out on social media or attend events where you can meet potential students. The more visible you are, the better chance you have of making a great impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the team, which can help you tailor your approach during interviews.
We think you need these skills to ace Student Recruitment Adviser (Fixed-term, Maternity Cover)
Some tips for your application 🫡
Show Your Passion:Let us see your genuine enthusiasm for customer service and the student experience. Share examples of how you've made a difference in previous roles, as this will resonate with our values at Bournemouth University.
Tailor Your Application:Make sure to customise your application to highlight your communication skills and ability to engage with diverse audiences. We want to know how you can contribute to our friendly and personalised approach!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that demonstrate your understanding of the role and how you can support prospective students effectively.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures we receive all the necessary information and helps us process your application smoothly.
How to prepare for a job interview at Bournemouth University
✨Know Your Stuff
Make sure you have a solid understanding of Bournemouth University's courses, entry requirements, and the student journey. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves engaging with a diverse audience across various channels, practice your communication skills. Try role-playing different scenarios with a friend or family member to get comfortable with responding to enquiries.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help someone, as this will demonstrate your commitment to enhancing the student experience.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges faced in student recruitment, or how success is measured in this role. This shows your interest and helps you gauge if the position is right for you.
