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- Tasks: Join a dynamic team as a Relief Receptionist, covering multiple reception points.
- Company: Bournemouth University is a leading institution focused on inspiring learning and enriching society.
- Benefits: Enjoy flexible working hours and branded clothing provided for a professional look.
- Why this job: Develop your customer service skills while interacting with diverse people in a vibrant environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: This role offers a unique chance to contribute to sustainability efforts at the university.
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About The Role
If you enjoy working as part of a friendly and dynamic team and have spare time available then Bournemouth University have a great opportunity for you!
About The Role
If you enjoy working as part of a friendly and dynamic team and have spare time available then Bournemouth University have a great opportunity for you!
We currently have a vacancy for a Relief Receptionist to provide cover 3 Reception points at the Talbot and Lansdowne Campuses, working in some of our flagship new buildings in a dynamic and varied environment.
The role is offered on an annualised hours basis for 350 hours to cover periods of absence through annual leave or sickness in the Reception Team. Whilst some cover periods will be identified in advance, a level of flexibility is required to be able to cover short notice absences.
We welcome staff, students and visitors from all over the world and you will play an important role in delivering a professional and excellent customer service experience to to everyone coming on site. You will specifically be responsible for helping people to navigate around our campuses and buildings, receiving visitors, undertaking switchboard duties, assisting with access control enquiries, reporting any security issues and dealing with Reception/Front of House enquiries.
It is a great opportunity to use and develop communication and customer service skills in dealing with volumes of people and queries and in multi-tasking, in a busy environment and as part of a dedicated team.
This is a uniformed position and branded clothing will be supplied. The post will be rotated between the Talbot and Lansdowne Campuses. Working time will be either 0800 to 1630 or 0830 to 1700 depending on which Reception point the post holder is allocated to for the week.
If you would like an informal chat about the role please contact Kamila Gad on 01202 965001. A detailed job description and person specification are available from our website together with an online application form.
About The Department
Our Estates team are a multi disciplinary department that create inspirational and sustainable environments in which teaching, research, sport, enterprise and living can thrive. We offer a range of diverse roles as we continue to develop our sites and help to drive BU’s Climate & Ecological Crisis Action Plan. At BU, sustainability is a key component when undergoing works to improve our estate. This involves increasing biodiversity around our campuses and taking inspiration from the non-human world to live in harmony with nature.
About Us
Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.
BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
A job description for this position is available at the top of this page. If you require this in a different format, please contact us at hrvacancies@bournemouth.ac.uk.
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Relief Receptionist employer: Bournemouth University
Contact Detail:
Bournemouth University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Receptionist
✨Tip Number 1
Familiarise yourself with Bournemouth University's campuses and facilities. Knowing the layout and key locations will help you assist visitors more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be interacting with a diverse range of people, being able to communicate clearly and handle queries efficiently will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility in working hours. The role requires covering shifts at short notice, so showing that you're adaptable and willing to step in when needed will make you a strong candidate.
✨Tip Number 4
Consider reaching out to current or former receptionists at Bournemouth University for insights. They can provide valuable information about the team dynamics and what it’s like to work in this role, which can help you during any informal chats or interviews.
We think you need these skills to ace Relief Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Relief Receptionist position. Highlight your relevant experience in customer service and communication skills.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise any previous roles where you provided excellent customer service or worked in a busy environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the university. Mention specific examples of how your skills can contribute to delivering a professional customer service experience.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Bournemouth University
✨Show Your Customer Service Skills
As a Relief Receptionist, you'll be the first point of contact for many visitors. Highlight your previous customer service experience and be ready to share examples of how you've handled difficult situations or provided excellent service.
✨Demonstrate Flexibility
This role requires covering shifts at short notice, so it's important to convey your willingness to adapt. Be prepared to discuss your availability and any previous experiences where you successfully managed unexpected changes.
✨Familiarise Yourself with the Campuses
Knowing the layout of both Talbot and Lansdowne Campuses will impress your interviewers. Take some time to research the facilities and services available, so you can confidently assist visitors with navigation during the interview.
✨Emphasise Teamwork
Since you'll be working as part of a dynamic team, it's crucial to showcase your ability to collaborate effectively. Share examples of how you've worked well in teams in the past and how you contribute to a positive work environment.
