At a Glance
- Tasks: Support the delivery of CPD courses and manage student queries in a fast-paced environment.
- Company: Join Bournemouth University’s Academic Services team and make a difference in education.
- Benefits: Inclusive workplace, professional development opportunities, and a commitment to equality and sustainability.
- Other info: Part-time role (0.5 FTE) with flexible hours during peak periods.
- Why this job: Be part of a dynamic team enhancing the learning experience for students and professionals.
- Qualifications: Strong organisational skills and ability to communicate effectively with diverse stakeholders.
The predicted salary is between 30000 - 40000 € per year.
About The Role
Are you highly organised and people-focused? Do you enjoy working in a fast‑paced education environment? We are looking for a proactive and enthusiastic Programme Officer (CPD) to join our Academic Services team on a 12‑month fixed‑term, part‑time basis. This is a fantastic opportunity to play a key role in supporting the delivery of our continuing professional development (CPD) courses, helping to ensure a high‑quality experience for students, employers and academic colleagues.
As a Programme Officer, you will provide day‑to‑day operational and administrative support across a portfolio of courses mostly delivered to NHS staff continuing their professional development. You will respond to a wide range of student, employer and staff queries, manage course‑related processes in line with university regulations, and work closely with colleagues across Academic Services and the wider University. You will need to be confident handling sensitive information, prioritising competing demands, and communicating professionally and empathetically with a diverse range of stakeholders.
This role is part‑time (0.5 FTE, 18.5 hours per week) and offered on a fixed‑term basis for 12 months, with some flexibility required to support peak activity periods.
Key Responsibilities
- Providing course administration and assessment support
- Responding to student queries and maintaining accurate student records across multiple systems
- Administering key student processes and liaising with academic staff, professional services teams, employers and partners
- Contributing to service improvement by identifying more effective ways of working
- Supporting University‑wide events if required
Benefits
- A welcoming and inclusive working environment
- Opportunities to develop a broad understanding of higher education operations
- Commitment to equality, diversity, sustainability and staff development
If you're passionate about delivering high quality customer focused administration in an education environment then we'd love to hear from you.
Programme Officer (CPD) (0.5 FTE, Fixed Term) employer: Bournemouth University
Bournemouth University is an excellent employer, offering a welcoming and inclusive work environment that prioritises equality, diversity, and sustainability. As a Programme Officer (CPD), you will have the opportunity to develop your skills in a dynamic education setting while contributing to meaningful professional development for NHS staff. With a commitment to staff development and a supportive culture, this role provides a unique chance to grow within the higher education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Officer (CPD) (0.5 FTE, Fixed Term)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bournemouth University on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the university's values and recent initiatives. We want to see your passion for education and how you can contribute to their mission.
✨Tip Number 3
Showcase your organisational skills during the interview. Share examples of how you've managed multiple tasks or projects, especially in fast-paced environments like education.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Programme Officer (CPD) (0.5 FTE, Fixed Term)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Programme Officer role. Highlight your organisational skills and experience in education environments, as these are key to what we're looking for!
Showcase Your People Skills:Since this role involves a lot of interaction with students and staff, let us know about your experience in handling queries and communicating effectively. Share examples that demonstrate your empathy and professionalism.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate applications that are easy to read and get straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity.
How to prepare for a job interview at Bournemouth University
✨Know Your Stuff
Make sure you’re familiar with the role of a Programme Officer and the specific responsibilities outlined in the job description. Brush up on your knowledge of continuing professional development (CPD) courses, especially those related to NHS staff, as this will show your genuine interest and understanding of the position.
✨Showcase Your Organisational Skills
Since the role requires high levels of organisation, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise competing demands and ensure that everything runs smoothly, especially in a fast-paced environment.
✨Communicate with Empathy
You’ll be dealing with a diverse range of stakeholders, so practice how you would respond to various queries. Think about how you can communicate professionally and empathetically, especially when handling sensitive information. Role-playing potential scenarios with a friend can help you feel more prepared.
✨Be Ready to Suggest Improvements
The job involves contributing to service improvement, so come prepared with ideas on how processes could be made more effective. Research common challenges in course administration and think of innovative solutions that could enhance the student experience. This shows initiative and a proactive mindset!
