At a Glance
- Tasks: Support prospective students with friendly, personalised advice and respond to enquiries across various channels.
- Company: Bournemouth University, a leading institution committed to inspiring learning and enriching society.
- Benefits: Collaborative team environment, meaningful impact on students' lives, and flexible working options.
- Other info: Fixed-term role with opportunities for professional growth in a supportive environment.
- Why this job: Join a dynamic team and help shape the future of students at a top university.
- Qualifications: Passion for customer service, excellent communication skills, and ability to engage diverse audiences.
The predicted salary is between 30000 - 40000 £ per year.
The Future Students Enquiry Team is at the heart of Bournemouth University’s student recruitment activity. As the first point of contact for prospective students, we play a vital role in shaping their experience and helping them feel confident in choosing BU. We pride ourselves on delivering friendly, accurate, and personalised advice that supports individuals at one of the most important decision-making stages of their lives.
About the Role
We are seeking an exceptional Student Recruitment Adviser who is passionate about delivering outstanding customer service and supporting prospective students throughout their journey. In this dynamic role, you will:
- Respond proactively to enquiries from a diverse range of audiences
- Communicate across multiple channels, including email, phone, live chat, social media, and face-to-face interactions
- Provide clear, accurate and timely information that builds confidence and trust in BU
- Develop a strong, in-depth knowledge of BU’s courses, entry requirements and the student journey - from initial enquiry through to enrolment
About You
We are looking for someone who:
- Is genuinely passionate about customer service and student experience
- Has excellent communication skills and thrives in a fast-paced environment
- Understands how high-quality customer interactions contribute to student recruitment and conversion
- Can engage confidently with a wide and diverse audience
This post is available on a full-time basis. Shift patterns are Monday-Thursday 09:00-17:00 and Friday 09:00-16:30.
Why Join Us?
At BU, you’ll be part of a collaborative and supportive team that plays a key role in helping students take the next step in their future. Your work will have a real and meaningful impact on people’s lives.
This position is offered on a fixed-term basis for 12 months. This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position.
About the department
Our Marketing & Communications department is made up of experts in student recruitment, design, digital, PR, market research and more, all of whom work to support BU’s strategic plan. We work with senior stakeholders to influence recruitment targets and support the university in shaping our portfolio to optimise recruitment. We embed effective internal communications activity throughout the University to ensure academic and professional services staff are well equipped and informed.
About us
Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community. BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Student Recruitment Adviser (Fixed-term, Maternity Cover) in Bournemouth employer: Bournemouth University
Bournemouth University is an exceptional employer that fosters a collaborative and inclusive work culture, where your contributions directly impact the lives of prospective students. With a commitment to employee growth and development, we offer flexible working arrangements and a supportive environment that values diverse perspectives. Join us in shaping the future of education while enjoying a meaningful career in a vibrant coastal location.
StudySmarter Expert Advice🤫
We think this is how you could land Student Recruitment Adviser (Fixed-term, Maternity Cover) in Bournemouth
✨Tip Number 1
Get to know Bournemouth University inside out! Familiarise yourself with the courses, entry requirements, and the student journey. This knowledge will help you answer questions confidently and show your passion for the role.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone, via email, or in person, being able to convey information clearly and engagingly is key. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show your enthusiasm for customer service! Think of examples from your past experiences where you’ve gone above and beyond to help someone. This will demonstrate your commitment to supporting prospective students.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at BU and making a difference in students' lives.
We think you need these skills to ace Student Recruitment Adviser (Fixed-term, Maternity Cover) in Bournemouth
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service and student experience shine through in your application. We want to see how much you care about helping prospective students make their important decisions!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication reflects the excellent skills we’re after!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly and shows you’re serious about joining our team.
How to prepare for a job interview at Bournemouth University
✨Know Your Stuff
Make sure you have a solid understanding of Bournemouth University’s courses, entry requirements, and the student journey. This knowledge will help you provide accurate information and build trust with prospective students during the interview.
✨Show Your Passion for Customer Service
Demonstrate your genuine enthusiasm for helping students. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with the role's focus on outstanding customer service.
✨Practice Your Communication Skills
Since you'll be communicating across various channels, practice articulating your thoughts clearly and confidently. Consider doing mock interviews or role-playing scenarios to get comfortable with different types of interactions, like phone calls or face-to-face meetings.
✨Be Ready for Diverse Questions
Expect questions that assess your ability to engage with a wide range of audiences. Prepare to discuss how you would handle enquiries from different backgrounds and how you can adapt your communication style to meet their needs.
