At a Glance
- Tasks: Support prospective students with friendly, personalised advice and respond to enquiries across various channels.
- Company: Bournemouth University, a leading institution committed to inspiring learning and enriching society.
- Benefits: Collaborative team environment, meaningful impact on students' lives, and flexible working options.
- Other info: Fixed-term role with opportunities for professional growth in a supportive environment.
- Why this job: Join a dynamic team and help shape the future of students at a top university.
- Qualifications: Passion for customer service, excellent communication skills, and ability to engage diverse audiences.
The predicted salary is between 30000 - 40000 £ per year.
The Future Students Enquiry Team is at the heart of Bournemouth University’s student recruitment activity. As the first point of contact for prospective students, we play a vital role in shaping their experience and helping them feel confident in choosing BU. We pride ourselves on delivering friendly, accurate, and personalised advice that supports individuals at one of the most important decision-making stages of their lives.
About the Role
We are seeking an exceptional Student Recruitment Adviser who is passionate about delivering outstanding customer service and supporting prospective students throughout their journey. In this dynamic role, you will:
- Respond proactively to enquiries from a diverse range of audiences
- Communicate across multiple channels, including email, phone, live chat, social media, and face-to-face interactions
- Provide clear, accurate and timely information that builds confidence and trust in BU
- Develop a strong, in-depth knowledge of BU’s courses, entry requirements and the student journey - from initial enquiry through to enrolment
About You
We are looking for someone who:
- Is genuinely passionate about customer service and student experience
- Has excellent communication skills and thrives in a fast-paced environment
- Understands how high-quality customer interactions contribute to student recruitment and conversion
- Can engage confidently with a wide and diverse audience
This post is available on a full-time basis. Shift patterns are Monday-Thursday 09:00-17:00 and Friday 09:00-16:30.
Why Join Us?
At BU, you’ll be part of a collaborative and supportive team that plays a key role in helping students take the next step in their future. Your work will have a real and meaningful impact on people’s lives.
This position is offered on a fixed-term basis for 12 months. This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position.
About the department
Our Marketing & Communications department is made up of experts in student recruitment, design, digital, PR, market research and more, all of whom work to support BU’s strategic plan. We work with senior stakeholders to influence recruitment targets and support the university in shaping our portfolio to optimise recruitment. We embed effective internal communications activity throughout the University to ensure academic and professional services staff are well equipped and informed.
About us
Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community. BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Student Recruitment Adviser (Fixed-term, Maternity Cover) in Bournemouth employer: Bournemouth University
Bournemouth University is an excellent employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth, you will have access to professional development opportunities while contributing to impactful projects that enhance the university's operations. The vibrant culture and commitment to continuous improvement make this a rewarding place to advance your career in the heart of Bournemouth.
StudySmarter Expert Advice🤫
We think this is how you could land Student Recruitment Adviser (Fixed-term, Maternity Cover) in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bournemouth University. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bournemouth University before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Student Recruitment Adviser (Fixed-term, Maternity Cover) in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bournemouth University:Your cover letter is your chance to shine! Tell us why you want to work at Bournemouth University specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bournemouth University!
How to prepare for a job interview at Bournemouth University
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
