At a Glance
- Tasks: Support the Student Casework team with administration and coordination of student-related processes.
- Company: Join Bournemouth University, a leading institution committed to inspiring learning and enriching society.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and a great pension scheme.
- Other info: Flexible working options available to help you balance work and life.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are offering an exciting opportunity for an experienced administrator to join the Officer role in the Student Casework team. This post holder will support the work of the Student Casework team, which is based in Academic Quality in Academic Services, and is responsible for organising and coordinating administration relating to student casework, ensuring paperwork is managed promptly and fairly, in accordance with the universities processes and procedures. Key work areas include appeals, complaints, academic offences and other student-facing processes that could lead to an Office of the Independent Adjudicator (OIA) outcome.
As an Officer in the Student Casework team, you will be one of two roles, supporting the work in a complex and busy team environment. You will utilise excellent interpersonal skills to work collaboratively with a wide range of stakeholders, demonstrate strong organisation and communication skills, and show a clear commitment to delivering service excellence.
This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position.
About the department: The Student Casework team is part of the Academic Quality department within Academic Services. Academic Services creates an enabling academic environment, which shares expertise, builds capabilities and inspires stakeholders through sector leading, user centred processes and outstanding service delivery.
About us: Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community. BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
More than just a job! Working for BU provides you with access to a fantastic range of benefits.
- PAY – a competitive salary with opportunities for pay progression
- PENSION – a valuable defined benefit pension with generous employer contributions
- HOLIDAY – Annual leave entitlement of 30 days plus bank holidays and winter closure (pro rata if part time)
- WORK LIFE BALANCE – flexible working arrangements including opportunities for hybrid working and flexitime (role dependant)
You will also have access to a wide range of voluntary benefits:
- Health & Wellbeing: Employee assistance programme, dental care scheme, health cash plan
- Financial & Discounts: Discounts including a reduction of fees for family members who study at BU
- Travel: Cycle to work scheme, secure bike stores, showers and lockers, free bus travel between campuses, discounted bus travel
- Sports & Activities: Sport BU has a wide range of activities which staff can access
- Family: Enhanced maternity, paternity and adoption leave, on-site nursery with discounts for BU staff
- Modern, vibrant campus locations: Bright and flexible work and meeting spaces, with on-site food outlets and coffee shops
A job description for this position is available at the top of this page. If you require this in a different format, please contact us at [email protected].
Student Casework Officer in Bournemouth employer: Bournemouth University
Bournemouth University is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous benefits including a defined benefit pension, and flexible working arrangements, staff are supported in achieving a healthy work-life balance while contributing to a globally recognised institution dedicated to inspiring learning and advancing knowledge.
StudySmarter Expert Advice🤫
We think this is how you could land Student Casework Officer in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bournemouth University on LinkedIn. A friendly chat can give you insider info about the Student Casework team and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to student casework. Think about how your skills in organisation and communication can shine through, especially when discussing appeals and complaints.
✨Tip Number 3
Show your commitment to service excellence! During interviews, share examples of how you've gone above and beyond in previous roles. This will demonstrate that you’re the right fit for the busy environment of the Student Casework team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the BU community.
We think you need these skills to ace Student Casework Officer in Bournemouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Student Casework Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Interpersonal Skills:Since this role involves working with a variety of stakeholders, it’s crucial to demonstrate your excellent interpersonal skills. Share examples of how you've successfully collaborated in previous roles – we love to see teamwork in action!
Be Organised and Clear:In your written application, clarity and organisation are key. Use headings, bullet points, and concise language to make your application easy to read. We appreciate a well-structured application that reflects your strong organisational skills.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the prompts!
How to prepare for a job interview at Bournemouth University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Student Casework Officer role. Familiarise yourself with the key responsibilities like managing appeals and complaints, and how they align with the university's processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Interpersonal Skills
Since this role involves working collaboratively with various stakeholders, be prepared to discuss examples of how you've successfully communicated and built relationships in previous roles. Think of specific situations where your interpersonal skills made a difference, as this will highlight your suitability for the team environment.
✨Demonstrate Organisation and Time Management
The Student Casework team operates in a busy environment, so it's crucial to showcase your organisational skills. Prepare to talk about how you prioritise tasks and manage your time effectively, especially when dealing with multiple cases or deadlines. Use real-life examples to illustrate your approach.
✨Emphasise Your Commitment to Service Excellence
Bournemouth University values service excellence, so be ready to discuss how you ensure high-quality service delivery in your work. Share instances where you went above and beyond to support students or improve processes, as this will resonate well with the university's mission and values.
