At a Glance
- Tasks: Lead the Student Casework team and manage appeals, complaints, and academic offences.
- Company: Bournemouth University, dedicated to a fair and student-focused experience.
- Benefits: Competitive salary, generous holiday, flexible working, and a supportive work-life balance.
- Other info: Join an inclusive community committed to continuous improvement and service excellence.
- Why this job: Shape policies and make a real impact on student experiences at a leading university.
- Qualifications: Experience in student casework and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
At Bournemouth University, we’re committed to delivering a fair, transparent and student-focused experience. We are seeking an experienced and confident Student Casework Manager to lead our casework function and help ensure our processes are robust, compliant, and student-centred.
This is a key leadership role within Academic Services, responsible for overseeing the University’s student casework activity, including appeals, complaints, and academic offences. You will ensure cases are handled in line with regulations, within deadlines, and to a consistently high standard of professional communication. You will act as BU’s operational lead for the Office of the Independent Adjudicator (OIA), preparing responses and ensuring institutional compliance with external expectations and timescales. Working closely with the Head of Academic Quality, you’ll also play a central role in shaping policy, improving processes, and delivering insight to senior colleagues through high-quality reporting and analysis.
What you’ll be doing:
- Leading and managing the Student Casework team, including performance, workload allocation and staff development
- Acting as the University’s key contact with the OIA, coordinating responses and follow-up actions
- Developing and reviewing policies, procedures and guidance relating to student casework
- Ensuring all cases are managed fairly, consistently and within regulatory deadlines
- Providing expert advice across the University on complex casework and regulatory requirements
- Producing reports and insights to inform continuous improvement and institutional decision-making
- Delivering training and briefings to staff to build capability and understanding across BU
About you:
You’ll bring strong experience of student casework within Higher Education, alongside a detailed understanding of the regulatory landscape. You’ll be comfortable handling complex cases, interpreting regulations, and making sound, evidence-based decisions. You will also have:
- Experience of leading and developing teams in a similar environment
- Excellent organisational skills, with the ability to manage competing priorities and tight deadlines
- Strong communication skills, with a talent for explaining complex issues clearly and empathetically
- Confidence working with senior stakeholders and influencing across a large organisation
- A commitment to fairness, integrity, and service excellence
Why join us?
At BU, you’ll be part of a collaborative Academic Services team committed to continuous improvement and delivering for our students. You’ll have the opportunity to shape policy, influence practice, and contribute to a service that really matters. We’re proud of our inclusive community and welcome applications from all backgrounds.
About the department: Not Specified
About us: Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community. BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
More than just a job! Working for BU provides you with access to a fantastic range of benefits.
Core Package:
- PAY– a competitive salary with opportunities for pay progression
- PENSION– a valuable defined benefit pension with generous employer contributions
- HOLIDAY – Annual leave entitlement of 30 days plus bank holidays and winter closure (pro rata if part time)
- WORK LIFE BALANCE – flexible working arrangements including opportunities for hybrid working and flexitime (role dependant)
You will also have access to a wide range of voluntary benefits:
- Health & Wellbeing: Employee assistance programme, dental care scheme, health cash plan
- Financial & Discounts: Discounts including a reduction of fees for family members who study at BU
- Travel: Cycle to work scheme, secure bike stores, showers and lockers, free bus travel between campuses, discounted bus travel
- Sports & Activities: Sport BU has a wide range of activities which staff can access
- Family: Enhanced maternity, paternity and adoption leave, on-site nursery with discounts for BU staff
- Modern, vibrant campus locations: Bright and flexible work and meeting spaces, with on-site food outlets and coffee shops
A job description for this position is available at the top of this page. If you require this in a different format, please contact us at [email protected].
Student Casework Manager (Internal Only) in Bournemouth employer: Bournemouth University
Bournemouth University is an exceptional employer, offering a collaborative and inclusive work environment where you can make a meaningful impact on student experiences. With a commitment to professional development, flexible working arrangements, and a comprehensive benefits package, including generous annual leave and pension contributions, you'll find ample opportunities for growth and work-life balance in a vibrant campus setting.
StudySmarter Expert Advice🤫
We think this is how you could land Student Casework Manager (Internal Only) in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to current or former staff at Bournemouth University through LinkedIn or alumni groups. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching BU’s values and recent initiatives. Show us how your experience aligns with our commitment to fairness and student-centred processes.
✨Tip Number 3
Practice your responses to common interview questions, especially around handling complex cases and leading teams. We want to see your confidence and expertise shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression on us.
We think you need these skills to ace Student Casework Manager (Internal Only) in Bournemouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your experience in student casework and how it aligns with BU's commitment to a fair and student-focused experience.
Showcase Your Leadership Skills:As this role involves leading a team, be sure to emphasise your leadership experience. Share examples of how you've successfully managed teams and improved processes in previous roles, especially in a higher education context.
Communicate Clearly and Confidently:Strong communication is key for this position. Use clear and concise language in your application, and don’t shy away from showcasing your ability to explain complex issues empathetically. This will demonstrate your fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re keen on joining our collaborative community at BU!
How to prepare for a job interview at Bournemouth University
✨Know Your Casework Inside Out
Make sure you’re well-versed in the specifics of student casework, especially within higher education. Familiarise yourself with the regulations and processes that govern appeals, complaints, and academic offences. This will not only help you answer questions confidently but also demonstrate your expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in similar environments. Think about specific challenges you faced, how you managed workloads, and how you developed your team members. This will highlight your ability to lead the Student Casework team effectively.
✨Communicate Clearly and Empathetically
Practice explaining complex issues in a straightforward manner. During the interview, focus on demonstrating your strong communication skills by being clear and empathetic in your responses. This is crucial for a role that involves advising on sensitive casework matters.
✨Be Ready to Discuss Policy Development
Since this role involves shaping policy and improving processes, come prepared with ideas or examples of how you’ve contributed to policy development in the past. Think about how you can bring insights to senior colleagues through high-quality reporting and analysis.
