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IT Digital Solutions | Bournemouth University
We are seeking an experienced Senior Service Desk Analyst to play a key role in delivering high-quality IT support across the University. Acting as a central point of contact, you will ensure a consistent, timely and professional response to incidents, service requests and user queries, while maintaining ownership through to resolution.
As a senior member of the team, you will support day-to-day Service Desk operations, help coordinate workloads, and provide mentoring and guidance to colleagues. You will work closely with IT teams to drive resolution, improve first-contact fix rates, and ensure service levels are met.
This role requires strong technical expertise, excellent communication skills, and a proactive, customer-focused approach. You will also contribute to continuous service improvement, helping to refine processes, enhance the knowledge base, and improve the overall user experience.
This is an excellent opportunity to develop your leadership capability within a collaborative environment that values service excellence, teamwork, and innovation.
This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position. For more information, please visit https://www.gov.uk/skilled-worker-visa/your-job
About the department
About us
Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.
BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
A job description for this position is available at the top of this page. If you require this in a different format, please contact us at [email protected].
Contact Detail:
Bournemouth University Recruiting Team