Programme Officer (CPD) (0.7 FTE, Fixed Term, Maternity Cover) in Bournemouth

Make a difference to the student experience. We are looking for a proactive and highly organised Programme Officer (CPD) to join our CPD Programme Operations team on a 12‑month fixed‑term, part-time basis to cover maternity leave. This is a fantastic opportunity to play a key role in supporting the delivery of our continuing professional development (CPD) courses, helping to ensure a high‑quality experience for students, employers and academic colleagues.

As a Programme Officer (CPD), you will provide day‑to‑day operational and administrative support across a portfolio of courses mostly delivered to NHS staff continuing their professional development. You will respond to a wide range of student, employer and staff queries, manage course‑related processes in line with university regulations, and work closely with colleagues across Academic Services and the wider University. You will need to be confident handling sensitive information, prioritising competing demands, and communicating professionally and empathetically with a diverse range of stakeholders.

What you’ll be doing

• Provide day‑to‑day administrative and operational support for academic programmes
• Act as a key point of contact for students, responding to enquiries via email, telephone, online platforms and in person
• Administering key student processes and liaising with academic staff, professional services teams, employers and partners
• Contribute to service improvement by identifying more effective ways of working
• Supporting University‑wide events if required

Why join us?

You’ll be joining a supportive and collaborative team that plays a vital role in the student journey. We offer:

• A welcoming and inclusive working environment
• Opportunities to develop a broad understanding of higher education operations
• Commitment to equality, diversity, sustainability and staff development

If you're passionate about delivering high quality customer focused administration in an education environment, then we'd love to hear from you. If you would like an informal conversation about the role before applying, please contact Abbie Sibley, Programme Operations Team Leader (CPD).

This role is part‑time (0.7 FTE, 26 hours per week) and offered on a fixed‑term basis for 12 months, with some flexibility required to support peak activity periods.

This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position.

About the department

Our Academic Services department is made up of experts in student records, course administration, academic quality, and library and learning services. Academic Services creates an enabling academic environment, which shares expertise, builds capabilities and inspires stakeholders through sector leading, user centred processes and outstanding service delivery.

About us

Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community. BU values and is committed to an inclusive working environment.

We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

More than just a job!

Working for BU provides you with access to a fantastic range of benefits. Core Package:

• PAY– a competitive salary with opportunities for pay progression
• PENSION– a valuable defined benefit pension with generous employer contributions
• HOLIDAY – Annual leave entitlement of 30 days plus bank holidays and winter closure (pro rata if part time)
• WORK LIFE BALANCE – flexible working arrangements including opportunities for hybrid working and flexitime (role dependant)

You will also have access to a wide range of voluntary benefits:

• Health & Wellbeing: Employee assistance programme, dental care scheme, health cash plan
• Financial & Discounts: Discounts including a reduction of fees for family members who study at BU
• Travel: Cycle to work scheme, secure bike stores, showers and lockers, free bus travel between campuses, discounted bus travel
• Sports & Activities: Sport BU has a wide range of activities which staff can access
• Family: Enhanced maternity, paternity and adoption leave, on-site nursery with discounts for BU staff
• Modern, vibrant campus locations: Bright and flexible work and meeting spaces, with on-site food outlets and coffee shops

A job description for this position is available at the top of this page. If you require this in a different format, please contact us.