At a Glance
- Tasks: Support the delivery of CPD courses and manage student queries in a fast-paced environment.
- Company: Join Bournemouth University's Academic Services team, known for its collaborative culture.
- Benefits: Flexible part-time hours, inclusive environment, and opportunities for professional development.
- Other info: Open to current Bournemouth University staff and agency staff only.
- Why this job: Make a real impact on students' professional journeys while working in education.
- Qualifications: Organisational skills and a passion for customer-focused administration.
The predicted salary is between 30000 - 40000 € per year.
Are you highly organised and people-focused? Do you enjoy working in a fast‑paced education environment? We are looking for a proactive and enthusiastic Programme Officer (CPD) to join our Academic Services team on a 12‑month fixed‑term, part‑time basis. This is a fantastic opportunity to play a key role in supporting the delivery of our continuing professional development (CPD) courses, helping to ensure a high‑quality experience for students, employers and academic colleagues.
About the role
As a Programme Officer, you will provide day‑to‑day operational and administrative support across a portfolio of courses mostly delivered to NHS staff continuing their professional development. You will respond to a wide range of student, employer and staff queries, manage course‑related processes in line with university regulations, and work closely with colleagues across Academic Services and the wider University. You will need to be confident handling sensitive information, prioritising competing demands, and communicating professionally and empathetically with a diverse range of stakeholders. This role is part‑time (0.5 FTE, 18.5 hours per week) and offered on a fixed‑term basis for 12 months, with some flexibility required to support peak activity periods.
Key responsibilities include:
- Providing course administration and assessment support
- Responding to student queries and maintaining accurate student records across multiple systems
- Administering key student processes and liaising with academic staff, professional services teams, employers and partners
- Contributing to service improvement by identifying more effective ways of working
- Supporting University‑wide events if required
Why join us?
You’ll be joining a supportive and collaborative team that plays a vital role in the student journey. We offer:
- A welcoming and inclusive working environment
- Opportunities to develop a broad understanding of higher education operations
- Commitment to equality, diversity, sustainability and staff development
If you're passionate about delivering high quality customer focused administration in an education environment then we'd love to hear from you.
About the department
Our Academic Services department is made up of experts in student records, course administration, academic quality, and library and learning services. Academic Services creates an enabling academic environment, which shares expertise, builds capabilities and inspires stakeholders through sector leading, user centred processes and outstanding service delivery.
About us
Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community. BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Programme Officer (CPD) (0.5 FTE, Fixed Term, Internal Only) in Bournemouth employer: Bournemouth University
Bournemouth University is an excellent employer, offering a supportive and inclusive work environment that values diversity and promotes professional development. As a Programme Officer in the Academic Services team, you will play a crucial role in enhancing the student experience while enjoying flexible working arrangements and opportunities to grow within the higher education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Officer (CPD) (0.5 FTE, Fixed Term, Internal Only) in Bournemouth
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Academic Services department. Understanding their goals and challenges will help you connect with them during your chat.
✨Tip Number 2
Show off your organisational skills! Be ready to share examples of how you've managed multiple tasks or projects in the past. This role is all about juggling priorities, so let them see you're a pro at it.
✨Tip Number 3
Be empathetic! Since you'll be dealing with students and staff queries, demonstrate your ability to communicate professionally and sensitively. Share a story where you helped someone through a tough situation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our community.
We think you need these skills to ace Programme Officer (CPD) (0.5 FTE, Fixed Term, Internal Only) in Bournemouth
Some tips for your application 🫡
Show Your Organisational Skills:As a Programme Officer, being organised is key! Make sure your application highlights your ability to manage multiple tasks and prioritise effectively. Use examples from your past experiences to demonstrate how you’ve successfully juggled competing demands.
Communicate Clearly and Professionally:You’ll be dealing with a diverse range of stakeholders, so it’s important to showcase your communication skills. Write clearly and professionally in your application, and don’t forget to convey your empathetic approach when handling sensitive information.
Tailor Your Application:Make your application stand out by tailoring it to the role. Refer to the job description and align your skills and experiences with the responsibilities listed. This shows us that you’re genuinely interested and understand what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your progress. We can’t wait to hear from you!
How to prepare for a job interview at Bournemouth University
✨Know Your Stuff
Make sure you’re familiar with the role of a Programme Officer and the specific responsibilities outlined in the job description. Brush up on your knowledge of continuing professional development (CPD) courses, especially those related to NHS staff, as this will show your genuine interest and understanding of the position.
✨Showcase Your Organisational Skills
Since the role requires high levels of organisation, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise competing demands and handle sensitive information, as these are key aspects of the job.
✨Communicate with Empathy
The ability to communicate professionally and empathetically is crucial. Think of scenarios where you’ve dealt with diverse stakeholders, such as students or academic staff, and be prepared to share how you approached their queries or concerns with care and understanding.
✨Be Ready to Discuss Improvement Ideas
The role involves contributing to service improvement, so come prepared with ideas on how processes could be made more effective. This shows initiative and a proactive mindset, which are qualities that Bournemouth University values highly in its staff.
