Student Voice Coordinator in Bournemouth

The Student Voice Coordinator plays a central role in ensuring student voices are heard and shape decision making, policy, and service provision across Bournemouth University and the Students’ Union. Working collaboratively with colleagues across SUBU and BU, the role delivers student driven projects and feedback activities, acting as a key point of contact for student reps, and maintaining strong relationships across services. The role involves the use of creative and varied marketing and communication methods to reach diverse student population, ensuring student voice work is inclusive and equitable, and supports the development of the Student Rep role and the wider SUBU Student Voice mechanisms. Works under the direction of the Student Voice and Insight Manager, as well as supporting the Department’s wider student insight work.

Purpose of Role

Predominantly responsible for supporting the Student Representation System, this role coordinates and encourages engagement with student feedback mechanisms, supports elected student representatives, and helps turn insight into impact, helping to build a culture where student voice is meaningful, inclusive, and visible. This includes:

• Supporting the production and delivery of engagement and training materials;
• Promoting and monitoring the election of Student Reps;
• Delivering training and further development initiatives;
• Monitoring and enhancing Rep engagement;
• Tracking actions and outcomes to demonstrate impact and to support effective communications and campaigns that demonstrate closing of the feedback loop for students.

The Student Voice Coordinator supports the development and administration of regular and ad‑hoc feedback projects and events, enabling SUBU to gain insights into the student experience at Bournemouth University. This could include promoting student voice through feedback tools, surveys, focus groups, forums, campaigns, and consultations.

Key Tasks

Administration Duties: email & diary management; using existing templates to produce and distribute routine reports; supporting the day‑to‑day administration of the Student Rep system; assisting with general administration across the Student Voice and Policy wider team.

Communication Duties: between SUBU staff, Student Representatives, Executive Committee, Full‑time Officers, University staff, external suppliers, and other external contacts. Using social media to communicate and engage with Student Reps and facilitate Student Rep communities.

Organisational Duties: supporting the organising and running of Student Voice and Insight meetings and events, prompting staff and students for input into various matters.

Data Duties: maintaining and managing various records and information systems.

Project Duties: providing administrative support to a variety of routine and ad‑hoc reports based on feedback data collected by SUBU and other external feedback data sources as appropriate.

Analytical Duties: collecting feedback formally and informally and analysing results to review and update processes to enhance Student Representative engagement and reduce barriers to participation and identifying student issues.

Compliance Duties: complying with governing documents.

Representation/ Facilitation Duties: representing SUBU at meetings and events as and when appropriate, which may include occasional evening and weekend hours to be agreed with your line manager.

Advice and Guidance Duties: supporting student, Union and Officer projects, campaigns, and events, including manifesto and ad hoc campaigns.

Research Duties: researching the student experience in the higher education sector as directed by the Student Voice and Insight Manager.

Networking Duties: close cross‑working with others within the department, Union Officers, other Student Engagement Departments, other SUBU teams, contacts in BU and external organisations.

Key Union Events Duties: when asked to assist with the organisation and administration of the larger Union events such as Freshers, Summer Ball, Student Awards, Elections.

General for all staff

Staff must always adopt and endorse the company’s strategy and values as well as all supporting policies, across all aspects of the role. Participate in training, meetings or conferences considered relevant to their job with agreed Personal Development plan. Carry out your duties with full regard to the rules, policies and procedures and conditions of service contained in the staff handbook. Abide by the Organisation’s policies and procedures. Adhere to all health and safety legislation. SUBU is committed to promoting, educating, and taking direct action on environmental sustainability. All SUBU employees are expected to integrate environmental sustainability values and action into their role where feasible. To undertake any other task that is deemed reasonable within your skill set.

Person Specification

• Excellent communication skills (both written and verbal).
• Good report writing skills, including presenting data.
• Effective administration with ability to balance multiple tasks and deliver multiple projects.
• Knowledge of social media platforms and engaging people through them.
• Ability to communicate effectively with others at various levels of seniority.
• Ability to manage stakeholders’ expectations.
• Approachable, with great interpersonal skills.
• Diligent with high organisational ability.
• Responsive to changing demands.
• Ability to relate to and work with a diverse range of people.
• Self‑motivated.
• Interested in feedback mechanisms and their implementation.
• Demonstrates empathy and emotional intelligence in working with students and colleagues.
• Leadership skills, ability to deliver training to a diverse group of people.

SUBU is committed to equality, diversity, and inclusion and encourages applications from all sections of the community.