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- Tasks: Join our IT team to deliver top-notch support and solve complex tech challenges.
- Company: BH Live, a vibrant organisation with a focus on innovation and teamwork.
- Benefits: Competitive salary, gym membership, health cash plan, and generous holiday perks.
- Why this job: Make a real impact in a dynamic environment while developing your IT skills.
- Qualifications: Experience in 2nd/3rd tier IT support and strong Microsoft 365 knowledge.
- Other info: Opportunities for training, career growth, and a supportive team culture.
The predicted salary is between 33000 - 37000 £ per year.
Sites: Bournemouth International Centre, with travel to other BH Live sites
Salary: Circa £35,000 per annum
Hours: 37 hours per week
Contract Type: Permanent
The role: BH Live is recruiting for an IT Analyst/Engineer to join our IT team based at our Head Office @ Bournemouth International Centre. Working as part of a team, the role will require on‑site, central and remote delivery of IT support. You will also support the Head of IT with the delivery of operational and strategic IT services across the business, with a strong focus on Microsoft 365, identity management and modern workplace technologies. As part of the escalation chain, you will act in a 2nd / 3rd line support capacity, providing a first‑class customer service to our stakeholders. You will be responsible for problem solving complex tickets and requests, unable to be resolved at tier 1.
You will:
- Provide day‑to‑day line management to the IT Support Technician.
- Oversee the triage process ensuring correct categorisation, prioritisation, and assignment the team by delegating or allocating.
- Monitor workload distribution to the team to maintain efficiency and ensure SLA compliance.
- Work with the Head of IT to develop the overall use and management of the ticket system.
- Respond to urgent issues that may arise, finding workarounds and escalating incidents or requests to the Head of IT where required.
- Overcome technical issues, diagnosing and resolving and involving external service providers where necessary.
To be successful you will need:
- 2nd and 3rd tier IT support experience.
- Strong understanding of Microsoft 365 architecture, licensing and service interdependencies.
- Configuration and support of Microsoft Windows Server and Microsoft Windows 11 operating systems knowledge.
- Experience managing Active Directory and Entra ID (Azure AD), including hybrid identity, directory synchronisation, conditional access and policy management.
- Experience supporting network switching, wireless access points, and firewalls.
- A thorough understanding of the day‑to‑day administration and optimisation of Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams and Teams Telephony.
- The ability to travel to sites (driving license, with access to company pool car).
- Great problem solving skills coupled with excellent communication and people skills.
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
IT Analyst/Engineer in Bournemouth employer: Bournemouth International Centre
Contact Detail:
Bournemouth International Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Analyst/Engineer in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or tech events, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and problem-solving abilities. This is a great way to demonstrate your expertise in Microsoft 365 and other technologies to potential employers.
✨Tip Number 3
Prepare for those interviews! Research common IT Analyst/Engineer interview questions and practice your responses. Be ready to discuss your experience with Active Directory, Microsoft Windows Server, and how you handle complex support tickets.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a better chance to stand out in the hiring process!
We think you need these skills to ace IT Analyst/Engineer in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Analyst/Engineer role. Highlight your experience with Microsoft 365, Active Directory, and any relevant support roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex IT issues in the past. We’re all about finding solutions, so let us know how you’ve done that before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at BH Live!
How to prepare for a job interview at Bournemouth International Centre
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and the other technologies mentioned in the job description. Be ready to discuss how you've used these tools in past roles and any challenges you've overcome.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex tickets or issues you've resolved in previous positions. Highlight your thought process and the steps you took to find solutions, as this will demonstrate your analytical skills and ability to handle pressure.
✨Communicate Like a Pro
Since you'll be providing support to various stakeholders, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and active listening to show that you can connect with non-technical users.
✨Be Ready to Discuss Team Dynamics
As you'll be managing an IT Support Technician and working closely with the Head of IT, think about your leadership style and how you approach teamwork. Prepare to share examples of how you've successfully collaborated with others in the past.