At a Glance
- Tasks: Provide top-notch IT support, troubleshoot issues, and maintain systems across multiple sites.
- Company: Join BH Live, a vibrant organisation dedicated to excellent customer service.
- Benefits: Enjoy competitive salary, gym membership, health cash plan, and generous pension contributions.
- Other info: Dynamic team environment with training opportunities and employee recognition.
- Why this job: Kickstart your IT career with hands-on experience and opportunities for growth.
- Qualifications: IT support experience, knowledge of Microsoft 365, and strong customer service skills.
The predicted salary is between 29000 - 29000 £ per year.
BH Live is recruiting for a 1st Line IT Support Technician to join our IT team based at our Head Office @ Bournemouth International Centre, providing a first-class customer service and support to internal customers with technical issues, diagnosing problems, installing upgrades, software and hardware. Assisting with the implementation and maintenance of BH Live infrastructure. This role is based at Bournemouth International Centre with some travel to sites.
You will act as the primary point of contact logging and recording incidents and requests, triaging, diagnosing and resolving as a first-time fix or escalating to team members/3rd party providers. Primarily providing 1st and some 2nd line support to a PC based environment, on-site and remotely, including troubleshooting of Windows OS installation/configuration, line of business application support, installation and upgrades, network printers, shares and permissions. Testing and fixing faulty equipment where appropriate. Working as part of a team to deliver required outputs and resolve issues. Server administration and maintenance, including Active Directory administration, account creation and management, application support and patching. Purchase, set up and installation of new hardware. Provide line of business applications, support and guidance, including best practices. Network administration and maintenance, supporting routers, switches, wireless networks, telephony. Involvement in project work. Building good relationships with internal customers and suppliers. Mobile device setup and management. This role will require some travel to BH Live sites across Bournemouth, Portsmouth, Southampton and London. Occasionally providing out-of-hours IT support.
To be successful you will need:
- IT Support experience
- Attention to detail
- Excellent Interpersonal and customer care skills and phone manner
- Knowledge of Microsoft 365 products
- Ability to travel
- Configuration and support of Microsoft Windows Server operating systems
- Experience of configuration and support of PCs running Microsoft Windows 11
- Previous experience of Active Directory and Group Policy support and maintenance
- Understanding of cloud technologies and concepts
- Experience of Microsoft Endpoint Manager
- Experience of supporting Android, Apple MacOS and iOS devices
- Network configuration and troubleshooting: WAN, LAN and WLAN
- Experience of a multi-site environment
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
1st Line IT Support Techncian in Bournemouth employer: Bournemouth International Centre
BH Live is an exceptional employer, offering a vibrant work culture at the Bournemouth International Centre, where you can thrive in a supportive environment dedicated to employee growth and development. With competitive benefits such as gym membership, health cash plans, and a generous pension scheme, we prioritise your well-being while providing opportunities for meaningful contributions to our IT team. Join us to be part of a dynamic organisation that values collaboration and innovation, ensuring you have the tools and support needed to excel in your role.
Contact Details:
Bournemouth International Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Techncian in Bournemouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bournemouth International Centre values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bournemouth International Centre might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bournemouth International Centre!
✨Direct Apply to Bournemouth International Centre
Let's not forget to apply directly through the Bournemouth International Centre website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Techncian in Bournemouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bournemouth International Centre.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bournemouth International Centre. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bournemouth International Centre
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
