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- Tasks: Provide exceptional customer service at the airport's information desk.
- Company: Join a dynamic team in a fast-paced airport environment.
- Benefits: Competitive pay, free parking, discounts, and career development opportunities.
- Why this job: Be the friendly face that welcomes travellers and resolves their queries.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Flexible shifts and comprehensive training provided.
We are recruiting for Customer Service Agents – Information Desk
The role
We are currently seeking someone with excellent customer service experience to join our busy team on our information desk. Our information desk are often the first point of contact our customers have with our team when they arrive at the Airport. If you\’re naturally warm and welcoming and enjoy working within a fast-paced environment then this could be the job for you. You\’ll focus on meeting all customer needs, resolving their queries, and leaving a great first impression.
Essential:
- You should be flexible to work on various shifts to accommodate flights schedules (days, evening, nights, weekends, and holidays) including early shifts (starting from 3.30 am onwards)
- You should have the ability to travel to the airport at times where public transport is not available
- You will be able to demonstrate excellent communication skills (written and verbal)
- You must be able and willing to learn airline specific computer systems
- You should have the ability to follow processes and procedures and apply flexible approach when required
- You should be willing to work in inclement weather if required
- You must be passionate about customer service
- You must be self-motivated and able to work independently
What\’s on offer
- Rate of pay is £12.21 per hour or £25,396.80 per annum for a 40 hour working week (Pay award pending)
- The opportunity for additional hours subject to requirements
- Free on-site parking whilst on duty
- Free Airport parking when you go on holiday (subject to availability)
- Discounts on Fred Olsen Holiday
- Discounts with Airport retailers including the Navigator Restaurant and regular employee sales at World Duty Free
- Life Assurance
- Cycle scheme
- Comprehensive training package and Fantastic career development opportunities
- Full uniform provided
How to apply
If you are interested e-mail your CV along with a covering letter/e-mail explaining why you would be suitable for the role.
Please note if you have not heard from us within four weeks please assume your application has not been successful on this occasion.
Job Type: Permanent
Pay: From £12.21 per hour
Work authorisation:
- United Kingdom (required)
Work Location: In person
Customer Services Agent employer: Bournemouth International Airport
Contact Detail:
Bournemouth International Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the airport and its services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready for those tricky questions! Think about how you would handle difficult customers or unexpected situations. Having a few examples up your sleeve can really impress during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Services Agent
Some tips for your application 🫡
Craft a Warm Covering Letter: Your covering letter is your chance to shine! Make sure it reflects your warm and welcoming personality, just like we value at StudySmarter. Share why you’re passionate about customer service and how your experience makes you the perfect fit for our team.
Tailor Your CV: Don’t just send out the same CV everywhere! Tailor it to highlight your relevant skills and experiences that match the Customer Services Agent role. We want to see how you can meet our customers' needs and leave a great first impression.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application showcases your skills. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Bournemouth International Airport
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Agent role. Familiarise yourself with the key responsibilities, such as resolving customer queries and providing a warm welcome. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Off Your Communication Skills
Since excellent communication is essential for this role, prepare examples that showcase your verbal and written skills. Think of situations where you successfully resolved customer issues or provided information clearly. Practising these scenarios can help you articulate your thoughts during the interview.
✨Flexibility is Key
The job requires flexibility with shifts, so be ready to discuss your availability. Highlight any previous experience working varied hours or in fast-paced environments. This shows you’re adaptable and ready to meet the demands of the role, especially during busy airport times.
✨Demonstrate Your Passion for Customer Service
Make sure to convey your enthusiasm for helping customers. Share stories that illustrate your commitment to providing excellent service, even in challenging situations. This will help you stand out as someone who genuinely cares about making a positive impact on customers’ experiences.