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For Companies At a Glance
- Tasks: Lead hotel sales, focusing on large group and catering opportunities while exceeding customer expectations.
- Company: Join Marriott International, the world's leading hospitality company with a legacy of excellence.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, travel perks, and career growth opportunities.
- Why this job: Be part of a dynamic team in a stunning seaside location, delivering exceptional service and creating memorable experiences.
- Qualifications: Proactive, enthusiastic individuals with strong sales skills and a passion for hospitality are encouraged to apply.
- Other info: Experience world-class training and become the best version of yourself in a supportive environment.
The predicted salary is between 28800 - 42000 £ per year.
We are looking for a proactive and enthusiastic Sales Manager to join our fantastic Sales Force at the stunning Bournemouth Highcliff Marriott FULL TIME. You will be working alongside a great team of experienced Associates who will ensure that you receive a warm welcome and understand the importance in exceeding our customer expectations.
JOB SUMMARY
We are looking for a proactive and enthusiastic Sales Manager to join our fantastic Sales Force at the stunning Bournemouth Highcliff Marriott FULL TIME. You will be working alongside a great team of experienced Associates who will ensure that you receive a warm welcome and understand the importance in exceeding our customer expectations.
Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.
What we offer:
- Competitive Salary
- Quarterly performance-based bonus scheme
- Private Healthcare
- Company Pension
- Fantastic career opportunities by joining the world's largest hotel group
- Generous travel perks including discounted room rates for yourself, family and friends
- Complimentary Parking
- Staff meals on duty
- Use of our on-site gym
- Employee Assistance Programme
CORE WORK ACTIVITIES
Understanding Market Opportunities & Driving Revenue
* Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
* Partners with group/catering counterpart to effectively manage the business opportunity.
* Responds to incoming group/catering opportunities for the property that are outside parameters of the .
* Handles all opportunities if property does not participate in an EBC.
* Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.
* Focuses efforts on group/catering accounts with significant potential sales revenue.
* Develops effective group/catering sales plans and actions.
* Designs, develops and sells creative catered events.
* Maximizes revenue by upselling packages and creative food and beverage.
* Understands the overall market – competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
* Closes the best opportunities for each property based on market conditions and individual property needs.
* Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Providing Exceptional Customer Service
* Handles complex business with significant revenue potential as well as significant customer expectations.
* Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
* Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
* Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
* Provides excellent customer service in order to grow share of the account.
* Executes brand's Customer Service Standards and property's Brand Standards.
* Executes and supports the business Customer Service Standards and property's Brand Standards.
* Participates in and practices daily service basics of the brand.
* Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
* Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
* Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Building Successful Relationships
* Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
* Manages and develops relationships with key internal and external stakeholders.
* Uses sales resources and administrative/support staff.
Additional Responsibilities
* Utilizes intranet for resources and information.
* Conducts site inspections.
* Creates contracts as required.
* Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
AMRT1_UKCT
Sales Manager employer: Bournemouth Highcliff Marriott Hotel
Contact Detail:
Bournemouth Highcliff Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager
✨Tip Number 1
Familiarize yourself with Marriott's core values and service standards. Understanding their commitment to 'Wonderful Hospitality. Always.' will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Marriott Hotels. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Research the Bournemouth Highcliff Marriott specifically. Knowing details about the hotel's recent refurbishment and its offerings can help you tailor your conversation and show genuine interest.
✨Tip Number 4
Prepare to discuss your experience with group sales and catering opportunities. Highlight specific examples where you've successfully driven revenue and built customer relationships, as these are key aspects of the role.
We think you need these skills to ace Sales Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Sales Manager at Marriott Hotels. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the hospitality industry and your proactive approach to sales. Mention specific examples of how you've successfully driven sales in previous roles.
Highlight Relevant Experience: In your CV, emphasize your experience in managing group and catering opportunities, as well as any achievements related to revenue growth. Use metrics to demonstrate your success.
Showcase Customer Service Skills: Since exceptional customer service is key in this role, include examples of how you've built strong relationships with clients and exceeded their expectations in past positions.
How to prepare for a job interview at Bournemouth Highcliff Marriott Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles, as this aligns with Marriott's commitment to 'Wonderful Hospitality. Always.'
✨Demonstrate Proactive Sales Skills
Prepare to discuss your experience in proactively soliciting and managing group and catering opportunities. Highlight any successful sales strategies you've implemented in the past and be ready to share how you can drive revenue for the hotel.
✨Understand the Market
Research the local market and competitors before your interview. Be prepared to discuss current trends, potential challenges, and how you would position the hotel to capitalize on opportunities. This shows that you are knowledgeable and ready to contribute from day one.
✨Build Relationships
Emphasize your ability to build and maintain relationships with clients and stakeholders. Share examples of how you've successfully developed partnerships in the past, as this is crucial for driving customer loyalty and future bookings at Marriott Hotels.
