Night Associate/Guest Experience Expert
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Night Associate/Guest Experience Expert

Full-Time 24000 - 36000 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: Deliver exceptional guest experiences and assist with their needs during their stay.
  • Company: Join Marriott Hotels, a global leader in hospitality known for its commitment to service.
  • Benefits: Enjoy 28 days of holiday, discounts, meals on duty, and wellness programs.
  • Why this job: Be part of a dynamic team that values your growth and well-being while making memorable guest experiences.
  • Qualifications: Computer literacy and attention to detail are essential; previous customer service experience is a plus.
  • Other info: Flexible shifts available; perfect for students looking to balance work and studies.

The predicted salary is between 24000 - 36000 £ per year.

Night Associate/Guest Experience Expert

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY

Marriott are committed to a better Work Life Balance and overall Well being at Work. You will be supported in and out of the workplace through:

  • World class Learning and Development Courses and Apprenticeships
  • 28 days holiday a year (including bank holidays)
  • Incentives
  • Recognition Scheme
  • Employee Well being programme
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Associate Benefits Website
  • Meals on duty, free car parking and use of fitness suite

What you will be doing

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Assist with guest requests during their stay e.g. helping with luggage and directing guests when parking their cars. To ensure the Front Office area is clean and well maintained and to ensure the front entrance and car park is clean and in good condition. To assist guests efficiently, courteously and professionally at all times. Computer literate and great attention to detail are required to carry out Front Desk duties, check in/out guests and to create business reports. The Night Team also conduct security walks around the property and are required to assist with Bar & Room service preparation as required. Adhere to Brand Standard Audit standards of hospitality and to live the Spirit to Serve concept

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

AMRT1_UKCT

Night Associate/Guest Experience Expert employer: Bournemouth Highcliff Marriott Hotel

Marriott Hotels is an exceptional employer that prioritizes the well-being and growth of its employees, offering world-class learning and development opportunities alongside a supportive work culture. With benefits like 28 days of holiday, employee recognition programs, and discounts on hotel services, you will thrive in an environment that values your contributions and encourages you to be your best self. Join our global team and experience the unique advantage of working for a brand synonymous with hospitality excellence.
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Contact Detail:

Bournemouth Highcliff Marriott Hotel Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Night Associate/Guest Experience Expert

✨Tip Number 1

Familiarize yourself with Marriott's core values and the Spirit to Serve concept. Understanding these principles will help you align your approach to guest service with what Marriott stands for, making you a more appealing candidate.

✨Tip Number 2

Highlight any previous experience in hospitality or customer service during your interactions. Share specific examples of how you've gone above and beyond to create memorable experiences for guests, as this aligns perfectly with the role of a Guest Experience Expert.

✨Tip Number 3

Demonstrate your ability to handle various tasks simultaneously. The role requires multitasking, so be prepared to discuss how you've successfully managed multiple responsibilities in past jobs, especially in high-pressure situations.

✨Tip Number 4

Show enthusiasm for learning and development opportunities. Marriott offers world-class training, so express your eagerness to grow within the company and how you plan to take advantage of these resources to enhance your skills.

We think you need these skills to ace Night Associate/Guest Experience Expert

Customer Service Skills
Attention to Detail
Communication Skills
Problem-Solving Skills
Time Management
Teamwork
Adaptability
Computer Literacy
Multitasking
Conflict Resolution
Knowledge of Local Area
Professional Appearance
Safety Awareness
Hospitality Standards

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the Night Associate/Guest Experience Expert position. Understand the key responsibilities and the skills required, such as attention to detail and customer service excellence.

Tailor Your CV: Customize your CV to highlight relevant experience in hospitality or customer service. Emphasize any previous roles where you demonstrated initiative and provided exceptional guest experiences.

Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Marriott's commitment to 'Wonderful Hospitality. Always.' Share specific examples of how you've gone above and beyond for guests in past roles.

Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.

How to prepare for a job interview at Bournemouth Highcliff Marriott Hotel

✨Show Your Passion for Hospitality

Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.

✨Demonstrate Problem-Solving Skills

Prepare to discuss situations where you successfully handled guest requests or resolved issues. Highlight your ability to think on your feet and provide thoughtful solutions that enhance the guest experience.

✨Emphasize Teamwork and Communication

Since you'll be part of a team, it's important to showcase your ability to work collaboratively. Discuss how you communicate effectively with colleagues and guests to ensure smooth operations and a welcoming environment.

✨Familiarize Yourself with Marriott's Values

Research Marriott's core values and mission statement. Be ready to explain how your personal values align with theirs, particularly regarding 'Wonderful Hospitality' and the commitment to a diverse and inclusive workplace.

Night Associate/Guest Experience Expert
Bournemouth Highcliff Marriott Hotel
Apply now
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