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- Tasks: Create memorable experiences for guests during their stay at the hotel.
- Company: Join Marriott, a global leader in hospitality with a commitment to diversity and inclusion.
- Benefits: Enjoy 20 days holiday, discounts, meals on duty, and wellness programmes.
- Why this job: Be part of a vibrant team in a beautifully refurbished beachfront hotel.
- Qualifications: No specific qualifications required; just a passion for guest service and teamwork.
- Other info: Flexible roles available, perfect for high school and college students looking for part-time work.
The predicted salary is between 24000 - 36000 £ per year.
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
Rewards for work, benefits for your lifestyle:
- 20 days holiday + bank holidays
- Pension scheme
- World class Learning and Development Courses and Apprenticeships
- Recognition Scheme
- Employee Wellbeing programme
- Discounts on hotel rooms, gift shop items, food and beverage
- Associate Benefits Website
- Meals on duty, free car parking and use of fitness suite
Edging the beachfront, The Bournemouth Highcliff Marriott Hotel has recently undergone a full refurbishment and is a refreshing retreat along England's beautiful coast. Our Guest Experience Experts are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Guest Experience Expert/Front Office Associate employer: Bournemouth Highcliff Marriott Hotel
Contact Detail:
Bournemouth Highcliff Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Expert/Front Office Associate
✨Tip Number 1
Familiarise yourself with the Marriott brand and its values. Understanding their commitment to guest experience and their emphasis on creating memorable stays will help you align your approach during interviews.
✨Tip Number 2
Showcase your customer service skills through real-life examples. Be prepared to discuss specific situations where you went above and beyond for a guest, as this will demonstrate your initiative and dedication to enhancing guest experiences.
✨Tip Number 3
Research the local area around The Bournemouth Highcliff Marriott Hotel. Being knowledgeable about local attractions and amenities will not only impress your interviewers but also show that you're ready to guide guests effectively.
✨Tip Number 4
Prepare to discuss how you handle challenging situations. As a Guest Experience Expert, you'll need to address guest requests and complaints, so demonstrating your problem-solving skills will be crucial in the interview process.
We think you need these skills to ace Guest Experience Expert/Front Office Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Marriott is looking for in a Guest Experience Expert. Highlight your ability to create memorable experiences and your initiative in delivering services.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service or hospitality. Emphasise skills that align with the role, such as communication, problem-solving, and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest experience and your understanding of the importance of creating unique stays. Use specific examples from your past experiences to illustrate your points.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bournemouth Highcliff Marriott Hotel
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Initiative
Highlight instances where you took the initiative in previous jobs. Discuss how you proactively addressed guest needs or improved processes, as this aligns with the role's requirement to deliver a wide range of services.
✨Know the Local Area
Familiarise yourself with the local attractions and amenities around The Bournemouth Highcliff Marriott Hotel. Being able to recommend places or activities will show your commitment to enhancing the guest experience.
✨Professional Appearance and Communication
Dress appropriately for the interview and maintain a professional demeanor throughout. Good communication skills are essential, so practice clear and confident responses to common interview questions.
