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- Tasks: Create memorable experiences for guests during their stay at the hotel.
- Company: Join Marriott, a global leader in hospitality with a commitment to diversity and inclusion.
- Benefits: Enjoy 20 days holiday, discounts, meals on duty, and wellness programmes.
- Why this job: Be part of a vibrant team in a beautifully refurbished beachfront hotel.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Flexible working environment with opportunities for learning and development.
The predicted salary is between 24000 - 36000 £ per year.
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
Rewards for work, benefits for your lifestyle
- 20 days holiday + bank holidays
- Pension scheme
- World class Learning and Development Courses and Apprenticeships
- Recognition Scheme
- Employee Wellbeing programme
- Discounts on hotel rooms, gift shop items, food and beverage
- Meals on duty, free car parking and use of fitness suite
Edging the beachfront, The Bournemouth Highcliff Marriott Hotel has recently undergone a full refurbishment and is a refreshing retreat along England's beautiful coast.
Guest Experience Experts are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Guest Experience Expert/Front Office Associate employer: Bournemouth Highcliff Marriott Hotel
Contact Detail:
Bournemouth Highcliff Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Expert/Front Office Associate
✨Tip Number 1
Familiarise yourself with the Marriott brand and its values. Understanding their commitment to guest experience and their emphasis on creating memorable stays will help you align your approach during interviews.
✨Tip Number 2
Showcase your customer service skills through real-life examples. Be prepared to discuss specific situations where you went above and beyond for a guest, as this role is all about enhancing the guest experience.
✨Tip Number 3
Research the local area around The Bournemouth Highcliff Marriott Hotel. Being knowledgeable about local attractions and amenities will demonstrate your initiative and ability to guide guests effectively.
✨Tip Number 4
Prepare to discuss how you handle challenging situations. As a Guest Experience Expert, you'll need to address guest requests and resolve issues promptly, so having a strategy for these scenarios will be beneficial.
We think you need these skills to ace Guest Experience Expert/Front Office Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Marriott is looking for in a Guest Experience Expert. Highlight your ability to create memorable experiences and your initiative in delivering services.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or hospitality. Use specific examples that demonstrate your skills in creating positive guest experiences and handling requests efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how you can contribute to making guests' stays unique and memorable, aligning with Marriott's values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Bournemouth Highcliff Marriott Hotel
✨Showcase Your Customer Service Skills
As a Guest Experience Expert, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Familiarise Yourself with the Local Area
Since part of the role involves sharing highlights of the local area, do some research on Bournemouth and its attractions. Being able to recommend places to eat, visit, or explore will demonstrate your initiative and enhance the guest experience.
✨Emphasise Teamwork and Flexibility
This position requires collaboration with various departments. Be ready to discuss how you work well in a team and adapt to changing situations. Share specific instances where your flexibility made a positive impact.
✨Dress Professionally and Maintain a Positive Attitude
First impressions matter! Dress appropriately for the interview and maintain a positive, enthusiastic attitude throughout. This reflects the professionalism expected in the role and sets the tone for your potential future interactions with guests.
