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- Tasks: Create memorable experiences for guests during their stay at the hotel.
- Company: Join Marriott, a leading global hospitality company focused on guest satisfaction.
- Benefits: Enjoy 20 days holiday, discounts, meals on duty, and wellness programmes.
- Why this job: Be part of a vibrant team in a stunning beachfront location with growth opportunities.
- Qualifications: No specific experience required; just a passion for customer service and teamwork.
- Other info: Fixed term role from May to September, perfect for summer job seekers.
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
POSITION SUMMARY
This is a Fixed Term position available from 1st May to 30th September.
Rewards for work, benefits for your lifestyle
- 20 days holiday + bank holidays
- Pension scheme
- World class Learning and Development Courses and Apprenticeships
- Recognition Scheme
- Employee Wellbeing programme
- Discounts on hotel rooms, gift shop items, food and beverage
- Associate Benefits Website
- Meals on duty, free car parking and use of fitness suite
Edging the beachfront, The Bournemouth Highcliff Marriott Hotel has recently undergone a full refurbishment and is a refreshing retreat along England's beautiful coast.
Guest Experience Experts are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Guest Experience Expert/Front Desk SUMMER COVER May - September employer: Bournemouth Highcliff Marriott Hotel
Contact Detail:
Bournemouth Highcliff Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Expert/Front Desk SUMMER COVER May - September
✨Tip Number 1
Familiarise yourself with the Bournemouth Highcliff Marriott Hotel and its unique offerings. Understanding the hotel's recent refurbishment and its beachfront location can help you engage in meaningful conversations during interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your initiative and ability to create memorable experiences, which is key for a Guest Experience Expert.
✨Tip Number 3
Research common guest queries and challenges faced in the hospitality industry. Being knowledgeable about these issues will allow you to discuss how you would handle them effectively, showing that you're proactive and ready to contribute from day one.
✨Tip Number 4
Network with current or former employees of Marriott, if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what it takes to succeed in this role.
We think you need these skills to ace Guest Experience Expert/Front Desk SUMMER COVER May - September
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Marriott is looking for in a Guest Experience Expert. Highlight your ability to create memorable experiences and your initiative in delivering services.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or hospitality. Use specific examples that demonstrate your skills in creating positive guest experiences and handling requests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how you can contribute to making guests' stays unique and memorable.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Bournemouth Highcliff Marriott Hotel
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share examples from your past where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role of a Guest Experience Expert.
✨Demonstrate Initiative
Highlight instances where you took the initiative in previous roles. This could be anything from resolving a guest issue without being asked to suggesting improvements to processes. The company values proactive team members who can enhance the guest experience.
✨Know the Local Area
Familiarise yourself with the local attractions and amenities around Bournemouth. Being able to recommend places or activities to guests will show that you are well-prepared and genuinely interested in enhancing their stay.
✨Professional Appearance and Communication
Since the role requires maintaining a professional appearance, ensure you dress appropriately for the interview. Additionally, practice clear and confident communication, as this is crucial for interacting with guests and colleagues alike.
